Senior Customer Experience Specialist

Oshkosh Corporation, Inc.; Garner (IA); On-site; USD 51,000 - 79,000; Full time

Job summary

Oshkosh Corporation, a leading manufacturer in the service vehicles sector, seeks a Customer Care Specialist Sr to provide expert-level support and mentor the customer care team. The role focuses on handling complex inquiries, cross-functional collaboration, and driving service excellence across multiple channels.

Responsibilities include advising on systems, products, and processes, developing training materials, and identifying trends to improve the customer experience.

Qualifications

• Associate degree with two or more years of administrative work experience or an equivalent combination of education and experience.
• Bachelor’s Degree
• Strong written and verbal communication skills

Responsibilities

• Handle high-priority and complex customer inquiries across multiple channels.
• Recommend and implement improvements based on recurring customer feedback or process gaps.
• Collaborate with engineering, parts, technical support, and purchasing to troubleshoot advanced cases.
• Assist with the development and updating of training materials and process documentation.
• Monitor metrics and trends to drive service excellence.
• Contribute to a culture of accountability and continuous learning.
• Serve as a subject matter expert on systems, products, and processes.

Skills

Excellent written and verbal comms

Multitasking

Education

Associate degree + 2 yrs experience

Bachelor’s Degree

Tools

JDE

Outlook

Call Tracking

Excel

Job description

Oshkosh Corporation, a leading manufacturer in the service vehicles sector, seeks a Customer Care Specialist Sr to provide expert-level support and mentor the customer care team. The role focuses on handling complex inquiries, cross-functional collaboration, and driving service excellence across multiple channels.

Responsibilities include advising on systems, products, and processes, developing training materials, and identifying trends to improve the customer experience.