Technical Service Specialist: Diagnostics & Field Support

Oshkosh Corporation, Inc.; Pennsylvania; On-site; USD 51,000 - 79,000; Full time

Job summary

Oshkosh Corporation, Inc. is seeking a Technical Service/Support Specialist in McConnellsburg, PA.

You will diagnose and troubleshoot equipment issues, document interactions in CRM, and collaborate with cross-functional teams to ensure customer satisfaction and product efficiency. The role combines office-based administrative tasks with field or production environment work, requiring strong communication, problem-solving, and knowledge management abilities.

Qualifications

• High School Diploma or GED required.
• 1+ years of relevant experience preferred.
• Strong communication and problem-solving skills required.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to equipment.
• Diagnose and troubleshoot complex equipment problems, ensuring timely resolution.
• Document all customer interactions and issues in the CRM system.
• Escalate unresolved issues to internal teams and/or management for guidance.
• Follow up with customers to ensure issues are fully resolved and satisfactory.

Skills

Tech troubleshooting

Communication

CRM proficiency

Explain technical info

Organizational skills

Data analysis

Education

High School Diploma or GED

Tools

CRM software

Technical support tools

Job description

Oshkosh Corporation, Inc. is seeking a Technical Service/Support Specialist in McConnellsburg, PA.

You will diagnose and troubleshoot equipment issues, document interactions in CRM, and collaborate with cross-functional teams to ensure customer satisfaction and product efficiency. The role combines office-based administrative tasks with field or production environment work, requiring strong communication, problem-solving, and knowledge management abilities.