Global Technical Service Engineer

Oshkosh Corporation; McConnellsburg (PA); Hybrid; USD 51,000 - 79,000; Full time

Job summary

JLG, an Oshkosh company, is seeking a Technical Service/Support Specialist to deliver advanced product support for our mobile elevating work platforms and related equipment. You will diagnose issues, document interactions in CRM, and collaborate with cross-functional teams to ensure customer satisfaction.

The role blends office-based administration with field-ready problem solving, requiring strong communication, technical troubleshooting, and a proactive approach to knowledge management and

Qualifications

• High School Diploma or GED and at least 1 year of relevant experience.
• Strong technical troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in using CRM software and knowledge management systems.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to equipment.
• Diagnose and troubleshoot complex equipment problems, ensuring timely resolution.
• Document all customer interactions in the CRM system.
• Support one model family within the AWP, TMH, or Scissor model families.
• Escalate unresolved issues to internal teams and/or management for guidance.
• Follow up with customers to ensure issues are fully resolved to their satisfaction.

Skills

Technical troubleshooting

Customer support

CRM software

Communication

Education

High School Diploma or GED

Tools

CRM software

Job description

JLG, an Oshkosh company, is seeking a Technical Service/Support Specialist to deliver advanced product support for our mobile elevating work platforms and related equipment. You will diagnose issues, document interactions in CRM, and collaborate with cross-functional teams to ensure customer satisfaction.

The role blends office-based administration with field-ready problem solving, requiring strong communication, technical troubleshooting, and a proactive approach to knowledge management and