Technical Product Support Specialist

Life Fitness; Schaumburg (IL); Hybrid; USD 71,000 - 100,000; Full time

Job summary

Life Fitness / Hammer Strength is seeking a Technical Product Support Specialist to join our Global Technical Product Support team. You will help ensure new products are easy to install, service, and support, collaborating with Engineering, Product Management, and field teams across the world.

You will troubleshoot, develop training materials, and create service documentation while working from Rosemont or Schaumburg, IL.

Qualifications

• Associate or technical degree in IT, Electronics, Engineering Technology, or a related field, or equivalent experience.
• At least 5 years of experience in technical support, field service, product support, engineering support, or a similar technical role.
• Strong troubleshooting and problem-solving skills.
• Hands-on experience working with electronic, electrical, mechanical, IT, or related technical systems.
• Strong organizational skills and the ability to manage multiple projects and deadlines.
• Good communication skills and the ability to work effectively with different teams.
• Comfortable working with Microsoft Office and other business or technical software.
• Comfortable working with online systems such as ticketing tools, knowledge bases, and collaboration platforms.
• Willingness to use AI tools responsibly to improve productivity, research, documentation, and problem-solving.
• Ability to work effectively with teams and partners around the world.
• Strong written and verbal English communication skills.
• Ability to work from both Rosemont and Schaumburg, Illinois locations.
• Willingness to travel up to 15%.

Responsibilities

• Support new product development projects by providing input on installation and service requirements.
• Work with Engineering and Product Management to identify and address product installation and service issues.
• Participate in product reviews, project meetings, and new product launches.
• Help coordinate project tasks, meetings, and follow-up items.
• Provide technical support to technicians, installers, service teams, and business partners.
• Help troubleshoot technical and product-related issues.
• Identify recurring problems and work with the appropriate teams to find solutions.
• Create and maintain technical support materials such as troubleshooting guides, service procedures, FAQs, and installation information.
• Help develop technical training materials, product demonstrations, and service or installation videos.
• Work with teams around the world to make sure new products are ready to support at launch.
• Provide feedback from the field to help improve product quality, serviceability, and the customer experience.
• Stay current on new technologies and Life Fitness products.

Skills

Troubleshooting

Technical support

Collaboration

English communication

Education

IT/Electronics/Engineering Tech

Tools

Microsoft Office

Ticketing tools

Knowledge bases

Collaboration platforms

Job description

**Life Fitness / Hammer Strength** is looking for a **Technical Product Support Specialist** to join our Global Technical Product Support team. In this role, your work will directly contribute to making our products easier to install, service, and support—from the beginning of product development through the entire product lifecycle. You’ll work closely with teams including Engineering, Product Management, Quality, Operations, Service, and Learning & Development to make sure our products are easy to install, service, and support. You’ll also provide technical support to field technicians, installers, service teams, and partners around the world. This is a hands-on, collaborative role for someone who enjoys **troubleshooting, working with products, solving problems, and working with different teams**. *This is a hybrid role, and the successful candidate must be able to work from **both our Rosemont and Schaumburg, IL locations** to collaborate with the team and support hands-on product and project activities.* **As our Technical Product Support Specialist, you will:*** Support new product development projects by providing input on installation and service requirements.* Work with Engineering and Product Management to identify and address product installation and service issues.* Participate in product reviews, project meetings, and new product launches.* Help coordinate project tasks, meetings, and follow-up items.* Provide technical support to technicians, installers, service teams, and business partners.* Help troubleshoot technical and product-related issues.* Identify recurring problems and work with the appropriate teams to find solutions.* Create and maintain technical support materials such as troubleshooting guides, service procedures, FAQs, and installation information.* Help develop technical training materials, product demonstrations, and service or installation videos.* Work with teams around the world to make sure new products are ready to support at launch.* Provide feedback from the field to help improve product quality, serviceability, and the customer experience.* Stay current on new technologies and Life Fitness products. **What Life Fitness / Hammer Strength it looking for in our Technical Product Support Specialist:*** Associate or technical degree in IT, Electronics, Engineering Technology, or a related field, or equivalent experience.* At least **5 years of experience** in technical support, field service, product support, engineering support, or a similar technical role.* Strong troubleshooting and problem-solving skills.* Hands-on experience working with electronic, electrical, mechanical, IT, or related technical systems.* Strong organizational skills and the ability to manage multiple projects and deadlines.* Good communication skills and the ability to work effectively with different teams.* Comfortable working with Microsoft Office and other business or technical software.* Comfortable working with online systems such as ticketing tools, knowledge bases, and collaboration platforms.* Willingness to use AI tools responsibly to improve productivity, research, documentation, and problem-solving.* Ability to work effectively with teams and partners around the world.* Strong written and verbal English communication skills.* Ability to work from both **Rosemont and Schaumburg, Illinois** locations.* Willingness to travel up to **15%**.Experience with any of the following is preferred:* Fitness equipment* Field service or installation* Electronics or electrical systems* Mechanical systems* IT and networking* IPTV, AV, or television systems* Technical training* Technical documentation* Product development or new product launches ## **Success Profile:**We’re looking for someone who is:* **Hands-on** and enjoys working with products.* **Curious** and likes figuring out how things work.* **A problem solver** who can troubleshoot issues and find practical solutions.* **Organized** and able to keep projects moving.* **Collaborative** and comfortable working with different teams.* **A strong communicator** who can explain technical information clearly.* **Customer-focused** and understands the importance of supporting the people who install and service our products.At Life Fitness / Hammer Strength, **we think customer first**, **play as one team**, and **raise the bar on fitness innovation**—in the gym and in every corner of our facilities. We **persevere and get it done**, with a clear purpose to **inspire each other to live healthier lives**. If you’re ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply. **Want to take the next step in your career?**Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to get to know you and your experience and discuss the position in more detail. If it’s not the right opportunity this time, we’ll always let you know.At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $70,500 - $100,300 annually. Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Employees also have access to our state-of-the-art on-site fitness center featuring industry-leading Life Fitness and Hammer Strength equipment, making it easy to support health and wellness before, during, or after the workday. Eligibility for benefits is governed by the applicable plan documents and policies.Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment*,* recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.