.NET Software Engineer III - Aftermarket Support

Daifuku Intralogistics America Corporation; Clearwater (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Daifuku Intralogistics America Corporation is seeking a Software Engineer III – Aftermarket Support to join our team and support, troubleshoot, and enhance software deployed at customer sites. You will work closely with customers, field service teams, project engineering, and product development to resolve complex software issues and implement enhancements, ensuring optimal system performance.

You will collaborate across cross-functional teams to deliver high-quality support for mission-critical

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, or equivalent experience.
• Minimum of 7 years of professional software development experience using Microsoft .NET technologies.
• Experience supporting production software applications in customer environments.
• Authorized to work in the United States without employer sponsorship.

Responsibilities

• Provide advanced technical support for deployed warehouse automation and material handling software systems.
• Troubleshoot, diagnose, and resolve software issues in production environments.
• Analyze customer-reported problems, identify root causes, and implement corrective solutions.
• Develop software enhancements, patches, and maintenance releases for existing applications.
• Perform coding, debugging, testing, and validation throughout the software maintenance lifecycle.
• Collaborate with Controls Engineers, Field Service Engineers, Project Engineers, and Customer Support teams to resolve complex technical issues.
• Support software upgrades, system migrations, and customer change requests.
• Monitor application performance and recommend improvements to increase system reliability and efficiency.
• Document technical solutions, troubleshooting procedures, and software changes.
• Participate in on-call or after-hours support activities as required.
• Mentor junior software engineers and provide technical guidance on support-related activities.
• Travel to customer sites as needed (up to 15%).

Skills

C#

.NET

OOP

Debugging

Production support

Communication

Team collaboration

Education

Bachelor's degree in Computer Science / Software Engineering / Computer Engineering

Tools

Windows Services

Entity Framework

Dependency Injection

REST/Web APIs

SQL Server

LINQ

Visual Studio

Azure DevOps

Git

SSMS

Visio

MS Office

Job description

Daifuku Intralogistics America Corporation is seeking a Software Engineer III – Aftermarket Support to join our team and support, troubleshoot, and enhance software deployed at customer sites. You will work closely with customers, field service teams, project engineering, and product development to resolve complex software issues and implement enhancements, ensuring optimal system performance.

You will collaborate across cross-functional teams to deliver high-quality support for mission-critical