Global Technical Account Management Lead

Percona; United States; A distancia; USD 140.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first culture

Flexible work hours

Paid time off and remote-work setup

Descripción de la vacante

Percona is seeking a Technical Account Manager (TAM) Team Manager to lead a global group of TAMs serving enterprise customers. You will drive performance, establish processes, and coordinate across Customer Success, Sales, Support, Consulting and Engineering.

The role emphasizes leadership, collaboration, and a proactive, solutions-oriented mindset. You will manage escalations, mentor staff, and ensure delivery of high-quality TAM services while aligning with business priorities and customer

Formación

• 5+ years in Technical Account Management or related customer-facing role within enterprise tech.

Responsabilidades

• Lead a global team of Technical Account Managers and develop a high-performing culture.

Conocimientos

Team Leadership

People Management

Cross-functional Collaboration

Customer Success

Open Source

English Fluency

Descripción del empleo

Percona is seeking a Technical Account Manager (TAM) Team Manager to lead a global group of TAMs serving enterprise customers. You will drive performance, establish processes, and coordinate across Customer Success, Sales, Support, Consulting and Engineering.

The role emphasizes leadership, collaboration, and a proactive, solutions-oriented mindset. You will manage escalations, mentor staff, and ensure delivery of high-quality TAM services while aligning with business priorities and customer