Global Tech & Partnerships Program Lead

Spring Health; New York (NY); Ibrido; USD 159.000 - 206.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Dental, Vision benefits

401(k) match

Professional development reimbursement

Parental leave

Descrizione del lavoro

Spring Health is seeking a Program Manager to drive complex programs across Global, Payer, and Partnerships. You will align Product, Engineering, Data, and Operations to deliver on strategic initiatives, resolve urgent issues, and scale operating models for growing relationships.

The role requires collaboration with customer-facing teams and senior leadership. You will partner with stakeholders to prioritize improvements, coordinate launches, and ensure successful delivery while supporting a

Competenze

• 5+ years of experience managing complex programs in a technology-driven organization.
• Experience partnering with customers and customer-facing teams on B2B or B2B2C products.
• Ability to influence without formal authority and resolve competing priorities.
• Confident presenting to senior executives and customers.
• Analytical, metrics-driven approach with empathy for users.

Mansioni

• Lead programs from planning through launch, defining milestones, owners, dependencies, risks, and decisions.
• Coordinate Product, Engineering, Data, Operations, Support, Partnerships, and other teams to deliver on commitments.
• Lead responses to urgent issues by scoping, owning next steps, and keeping stakeholders informed.
• Serve as an R&D contact for key customers and partners to address needs.
• Identify recurring issues with Product/Engineering and prioritize improvements.
• Develop repeatable triage, prioritization, escalation, risk tracking, and progress sharing processes.
• Prepare teams for launches by clarifying responsibilities and readiness.
• Develop an operating model for a growing portfolio of relationships.

Conoscenze

Program management

Cross-functional collaboration

Stakeholder communication

Executive presentation

Analytical mindset

Descrizione del lavoro

Spring Health is seeking a Program Manager to drive complex programs across Global, Payer, and Partnerships. You will align Product, Engineering, Data, and Operations to deliver on strategic initiatives, resolve urgent issues, and scale operating models for growing relationships.

The role requires collaboration with customer-facing teams and senior leadership. You will partner with stakeholders to prioritize improvements, coordinate launches, and ensure successful delivery while supporting a