Global Swag Production & Logistics Specialist

Reachdesk; Miami (FL); Hybrid; USD 69,000 - 91,000; Full time

Benefits offered by this job

Competitive salary with stock options

401(k) with employer match

Medical, dental & vision insurance

Job summary

Reachdesk is seeking a Production Specialist to join our swag sourcing team. You will coordinate personalized swag production for Reachdesk’s global clients, ensuring proofs, approvals, and on-time delivery. You’ll work with manufacturers and the Project Lead to own procurement end-to-end.

The ideal candidate thrives in a fast-paced startup environment, is highly organized, and excels at coordinating across multiple vendors and internal teams while maintaining exceptional client communication.

Qualifications

• 2+ years in branded merchandise industry.
• Experience using promotional product software.
• Proficiency with vector artwork tools (Illustrator/Designer).
• Experience with CRM platforms (Salesforce, HubSpot).
• Background in creating personalized or printed hard goods and apparel.
• Strong understanding of design principles and client communication.

Responsibilities

• Coordinate end-to-end swag sourcing with Project Lead.
• Support client proposals with the Project Lead.
• Provide regular order updates to clients.
• Coordinate orders across multiple vendors and verify POs.
• Create proofs with suppliers and obtain client approvals.
• Confirm shipping dates with suppliers.
• Fulfill deliveries and share tracking information.
• Coordinate with couriers and prepare customs paperwork.
• Manage order details and billing through production.
• Resolve issues to meet SLAs and assist with FedEx billing.

Skills

Branded merch experience

Promo software proficiency

Vector artwork tools

CRM platforms

Personalized goods background

Design principles

Project coordination

Client communication

Tools

CommonSKU

Hoops

MPower Promo

Adobe Illustrator

Affinity Designer

Salesforce

HubSpot

Job description

Reachdesk is seeking a Production Specialist to join our swag sourcing team. You will coordinate personalized swag production for Reachdesk’s global clients, ensuring proofs, approvals, and on-time delivery. You’ll work with manufacturers and the Project Lead to own procurement end-to-end.

The ideal candidate thrives in a fast-paced startup environment, is highly organized, and excels at coordinating across multiple vendors and internal teams while maintaining exceptional client communication.