Remote Global Swag Production Coordinator

Reachdesk Ltd; Washington (District of Columbia); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Stock options

401(k) matching

Health benefits

Job summary

Reachdesk Ltd. is seeking a Production Specialist to coordinate sourcing, ordering, and delivery of personalized swag to thousands of global clients. You will ensure items match proofs and client expectations, working with manufacturers to meet on-time delivery, under the direction of the Project Lead.

The ideal candidate is organized, capable of independent work, and enjoys fast-paced startups and growth in new markets. Remote (U.S.

Qualifications

• 2+ years in the branded merchandise industry.
• Experience with CommonSKU, Hoops, MPower Promo or other promo software.
• Proficiency in Adobe Illustrator, Affinity Designer or similar vector artwork software.
• Experience with Salesforce, HubSpot or other CRM platforms.
• Background in creating personalized or printed hard goods and apparel.

Responsibilities

• Coordinate end-to-end sourcing of swag and gifts to Reachdesk's global clients.
• Support client proposals alongside the Project Lead.
• Provide regular order status updates to clients to build trust and drive repeat orders.
• Coordinate orders across multiple vendors, verify pricing and shipping details.
• Create proofs with suppliers and obtain client approvals.
• Obtain shipping dates and manage delivery scheduling with suppliers.
• Prepare shipping notices and communicate tracking information to clients.
• Manage order details and billing to ensure accuracy.
• Collaborate with the Project Lead to meet SLAs and resolve issues.
• Assist with gathering FedEx bills post-delivery.

Job description

Reachdesk Ltd. is seeking a Production Specialist to coordinate sourcing, ordering, and delivery of personalized swag to thousands of global clients. You will ensure items match proofs and client expectations, working with manufacturers to meet on-time delivery, under the direction of the Project Lead.

The ideal candidate is organized, capable of independent work, and enjoys fast-paced startups and growth in new markets. Remote (U.S.