Global Supplier Performance & Metrics Lead - Remote

Otsuka America Pharmaceutical Inc.; Boise (ID); Remote; USD 108,000 - 161,000; Full time

Job summary

Otsuka America Pharmaceutical Inc. is seeking a Manager, Global Supplier Performance & Metrics to support supplier quality management, KPI reporting, audits, and risk oversight for external suppliers across global operations.

Reporting to the Senior Manager, this role collaborates with Global Quality, Technical Operations, Supply Chain, Regulatory Affairs, and external partners to maintain GMP/GDP compliant supplier programs and robust performance data.

Qualifications

• Bachelor's degree in a scientific, engineering, or health-related discipline is required.
• Minimum of 3 years of progressive experience within the pharmaceutical, biotechnology, or medical device industry, with experience in Quality Assurance, Supplier Quality, External Manufacturing Quality, or CMO Management.
• Previous experience supporting supplier quality programs, supplier audits, quality systems, or external manufacturing operations is preferred.

Responsibilities

• Serve as the primary Quality representative for assigned suppliers, including CMOs, CDMOs, laboratories, packaging suppliers, and other GMP service providers.
• Participate in supplier governance meetings, Joint Steering Committees, and Business Review Meetings by preparing and presenting supplier quality performance data.
• Build collaborative working relationships with supplier quality personnel to facilitate timely communication, issue resolution, and continuous improvement.
• Identify and escalation supplier quality concerns, performance risks, and compliance issues to the Senior Manager with recommended actions.
• Collect, maintain, and analyze Global Supplier Quality metrics and key performance indicators.
• Develop and maintain supplier performance dashboards and scorecards supporting routine business reviews.
• Prepare recurring supplier performance reports, trend analyses, and management presentations.
• Monitor supplier performance data for emerging risks and support implementation of approved mitigation activities.
• Support the planning, coordination, and execution of supplier audits for API manufacturers, drug product CMOs, packaging suppliers, and contract laboratories.
• Monitor supplier CAPAs and follow up to ensure timely closure.
• Assist with drafting, revising, and maintaining supplier Quality Agreements.
• Support supplier qualification and ongoing supplier risk assessment activities.
• Serve as a functional user of TrackWise Digital supplier quality modules, maintaining supplier profiles, audit records, deviations, CAPAs, and supplier performance documentation.
• Ensure supplier quality records remain accurate, complete, and inspection-ready.
• Identify opportunities to improve supplier quality processes, reporting, and system utilization.

Skills

Regulatory knowledge

Data analytics

Audit support

Cross-functional collaboration

Written and verbal communication

Education

Bachelor's degree in a scientific, engineering, or health-related discipline

Tools

TrackWise Digital

eQMS

Job description

Otsuka America Pharmaceutical Inc. is seeking a Manager, Global Supplier Performance & Metrics to support supplier quality management, KPI reporting, audits, and risk oversight for external suppliers across global operations.

Reporting to the Senior Manager, this role collaborates with Global Quality, Technical Operations, Supply Chain, Regulatory Affairs, and external partners to maintain GMP/GDP compliant supplier programs and robust performance data.