Global Strategic Operations Leader

IQVIA; San Francisco (CA); On-site; USD 123,000 - 344,000; Full time

Job summary

IQVIA in San Francisco is seeking a senior leader to govern a designated customer portfolio of assets, directing global project teams and developing an operations manual to standardize delivery across all product development projects.

You will lead strategic planning within the Strategic Account Management team, drive key SAM initiatives, manage client relationships, and ensure quality, schedule and budget targets are met while promoting collaboration across the enterprise.

Qualifications

• 15+ years in pharma/CRO or related industry with clinical operations, CRA, commercial or related operational experience.
• Excellent motivation, leadership, presentation and negotiation skills.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead strategic planning, direction and support to business initiatives for designated customer.
• Lead SAM initiatives as a senior member of the Account Management team.
• Direct global oversight of the designated customer account and development of an operations manual.
• Manage delivery against quality, time and financial objectives for a portfolio of projects.
• Serve as the primary operating contact globally for the account and ensure communication channels are maintained.
• Review customer pipeline, forecast resource needs, and support quarterly planning.
• Act as the key relationship manager and escalation owner for the account.
• Participate in development of sales initiatives, proposals and budgets.
• Promote global best practices and enterprise transformation across projects.

Education

Life Science or related degree

Tools

MS Office

Job description

IQVIA in San Francisco is seeking a senior leader to govern a designated customer portfolio of assets, directing global project teams and developing an operations manual to standardize delivery across all product development projects.

You will lead strategic planning within the Strategic Account Management team, drive key SAM initiatives, manage client relationships, and ensure quality, schedule and budget targets are met while promoting collaboration across the enterprise.