Senior Global Client Operations Leader

IQVIA; Santa Clarita (CA); On-site; USD 97,000 - 224,000; Full time

Job summary

IQVIA in Valencia, CA seeks an Associate Client Operations Director to lead operational delivery for client portfolios across global studies. You will partner with clients and cross‑functional teams to drive governance, continuous improvement, and high‑quality project execution while strengthening long‑term client relationships.

The role requires a Bachelor’s in Science or related field (or equivalent) with 7+ years in clinical research or related industry and 5+ years in project management.

Qualifications

• Bachelor’s degree in Science or related field preferred; equivalent combination of education, training, and experience accepted.
• Minimum 7 years of clinical research, laboratory, or related industry experience preferred.
• Minimum 5 years of project management experience preferred.
• Strong knowledge of global project services operations and customer portfolio management.
• Experience managing client governance activities, budgets, KPIs, SLAs, and MSAs.
• Knowledge of ICH E6 Good Clinical Practice guidelines.

Responsibilities

• Lead operational oversight of assigned client portfolios across global studies and programs.
• Build and maintain partnerships with clients and cross‑functional teams.
• Drive governance activities, including strategic reviews and executive client meetings.
• Monitor budgets, KPIs, SLAs, and client requirements; implement corrective actions when needed.
• Represent IQVIA in bid defenses, capabilities presentations, audits, and strategic client interactions.
• Establish and communicate client standards and process improvements across global teams.
• Facilitate effective communication between project teams and clients on timelines, risks, and deliverables.
• Mentor team members and contribute to organizational initiatives and training.

Skills

Organizational skills

Analytical thinking

Problem solving

Communication skills

Autonomy

Stakeholder influence

Adaptability

Education

Bachelor’s degree in Science or related field

Job description

IQVIA in Valencia, CA seeks an Associate Client Operations Director to lead operational delivery for client portfolios across global studies. You will partner with clients and cross‑functional teams to drive governance, continuous improvement, and high‑quality project execution while strengthening long‑term client relationships.

The role requires a Bachelor’s in Science or related field (or equivalent) with 7+ years in clinical research or related industry and 5+ years in project management.