Global SRE Director: Reliability, AI-Driven Ops

Thomson Reuters; Eagan (MN); Hybrid; USD 159,000 - 295,000; Full time

Benefits offered by this job

Hybrid Work Model

Career Development and Growth

Mental Health Days off

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Thomson Reuters is seeking a Director of Site Reliability Engineering (SRE) to lead a global team within the CIO Service Management organization, ensuring reliability and scalability of critical enterprise applications across the Corporate Tax and Trade product portfolio.

You will drive observability, incident management, disaster recovery, and resilience engineering while partnering with product engineering to embed reliability into development and release processes.

Qualifications

• 10+ years of experience in site reliability engineering, software engineering, infrastructure, platform engineering, enterprise technology, service management, or a related technology leadership role.
• Proven experience leading global teams that support large-scale distributed systems, cloud-native architectures, and mission-critical enterprise applications.
• Strong expertise in reliability engineering practices, observability tools, automation frameworks, incident management, disaster recovery, and operational readiness.
• Experience operating within or closely partnering with Service Management functions, including incident, problem, change, availability, and continuity management.
• Experience influencing product and technology roadmaps to prioritize reliability, scalability, performance, resilience, and service quality improvements.
• Demonstrated ability to lead transformation within a complex enterprise technology environment, including the adoption of automation, AI operations, and modern SRE practices.
• Strong people leadership skills, including talent development, succession planning, performance management, and resource allocation across regions and technology domains.
• Strong financial acumen, including experience managing large budgets and aligning investment decisions to business priorities.
• Exceptional communication and stakeholder management skills, with the ability to influence senior leaders, engineering teams, and business partners at all levels.

Responsibilities

• Lead 24x7 reliability, scalability, and operational excellence for a global portfolio of mission-critical applications and services.
• Serve as the executive escalation point during major incidents, ensuring rapid coordination, timely resolution, and clear communication with senior technology, product, and business stakeholders.
• Partner with product engineering teams to embed reliability into product design, development, and release processes, ensuring operational readiness for new products and features.
• Define, implement, and continuously improve best-in-class observability, incident management, disaster recovery, and resilience engineering practices.
• Champion automation and AI-driven operations to improve operational efficiency, reduce service disruption, and improve mean time to mitigation and resolution.
• Shape and evolve the SRE strategy, operating model, and engineering behaviors across the Corporate Tax and Trade product portfolio, aligned to broader Service Management practices.
• Lead, mentor, and develop a global team of SRE managers and engineers, fostering a culture of innovation, accountability, inclusion, continuous improvement, and service excellence.

Skills

SRE leadership

Global teams

Cloud-native architectures

Observability

Automation

Incident management

Stakeholder management

Tools

Observability tools

Automation frameworks

Job description

Thomson Reuters is seeking a Director of Site Reliability Engineering (SRE) to lead a global team within the CIO Service Management organization, ensuring reliability and scalability of critical enterprise applications across the Corporate Tax and Trade product portfolio.

You will drive observability, incident management, disaster recovery, and resilience engineering while partnering with product engineering to embed reliability into development and release processes.