Entry-Level Global Software Support Engineer I

Applied Materials, Inc.; Austin (TX); On-site; USD 70,000 - 96,000; Full time

Benefits offered by this job

Bonus program

Stock awards

Job summary

Applied Materials, Inc. in Austin, TX is seeking a software support associate to resolve equipment software issues and provide customer support. The role emphasizes learning, collaboration, and delivering solutions aligned with group objectives.

The position offers a range of compensation and benefits with potential bonus participation and stock awards, and requires strong communication skills, problem-solving ability, and the capacity to manage priorities and workload.

Qualifications

• Strong written and verbal communication skills.
• Ability to work in a collaborative, team-oriented environment.
• Willingness to learn and develop technical knowledge of equipment software.

Responsibilities

• Understand and resolve Applied Materials’ equipment software application and systems issues of low complexity with some supervision.
• Provide customer software support via Software Ticketing system.
• Assist in analysis of software issues reported on customer tools by field engineers; align and deliver in line with group objectives.
• Demonstrate beginner level understanding of BU product, system software and troubleshooting tools/BKMs.
• Take all company level trainings and certifications needed for gaining specific product knowledge.
• Understand and familiarize with the equipment software documentation, key customer features and installation/upgrade instructions for software product releases.

Skills

Communication skills

Teamwork

Customer support

Software Ticketing System

Tools

Software Ticketing System

Job description

Applied Materials, Inc. in Austin, TX is seeking a software support associate to resolve equipment software issues and provide customer support. The role emphasizes learning, collaboration, and delivering solutions aligned with group objectives.

The position offers a range of compensation and benefits with potential bonus participation and stock awards, and requires strong communication skills, problem-solving ability, and the capacity to manage priorities and workload.