Global Software Support Engineer I (Austin)

Socket.dev; Austin (TX); On-site; USD 70,000 - 96,000; Full time

Benefits offered by this job

Bonus eligibility

Stock award program

Relocation eligible

Job summary

Applied Materials in Austin, Texas is seeking a Software Support Associate to address equipment software issues, assist with customer tools, and support field engineers. You will engage with product documentation and training to build product knowledge and ensure timely issue resolution.

This role offers a path to advanced expertise within a leading materials science company. The position emphasizes teamwork, communication, and adherence to standard procedures, with opportunities for

Qualifications

• Understand and resolve Applied Materials’ equipment software application and systems issues of low complexity with some supervision.
• Provides customer software support via Software Ticketing system.
• Assists in analysis of software issues reported on customer tools by field engineers; aligns with group objectives.

Responsibilities

• Understand and resolve equipment software issues of low complexity with supervision.
• Provide customer software support via ticketing system.
• Assist in analysis of software issues reported on customer tools by field engineers.
• Demonstrate beginner level understanding of product, system software, and troubleshooting tools to meet delivery requirements.
• Take company trainings and certifications to gain product knowledge.
• Familiarize with equipment software documentation and installation/upgrade instructions.

Job description

Applied Materials in Austin, Texas is seeking a Software Support Associate to address equipment software issues, assist with customer tools, and support field engineers. You will engage with product documentation and training to build product knowledge and ensure timely issue resolution.

This role offers a path to advanced expertise within a leading materials science company. The position emphasizes teamwork, communication, and adherence to standard procedures, with opportunities for