Global Software Service Specialist - Instrument Systems

DiaSorin; Town of Texas (WI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Diasorin seeks an Associate Global Service System Specialist - Software in Austin, TX. This hybrid role focuses on software serviceability, training, and collaboration with global teams to improve instrument support and customer service.

You will develop scripts, manage documentation, and contribute to service offerings while coordinating with field engineers and partners. The position requires an AA/AS in electronics or related field and strong Windows/Linux skills.

Qualifications

• AA/AS in Electronics or related field, or equivalent work experience.
• Knowledge of Windows OS and permissions.
• Ability to develop scripts to parse system logs.
• Strong organizational and communication skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide technical software support for Luminex instruments.
• Assist in product development and serviceability requirements.
• Train global partners and field staff.
• Analyze data reports to identify trends and improvements.
• Maintain software/service training documents and manuals.
• Ensure portal and documentation are up-to-date.

Skills

Windows OS

PowerShell

Python

Content creation

Time management

Independent work

Communication skills

Education

Associate's degree in Electronics or Instrumentation

Tools

Windows

Linux

Network troubleshooting

Job description

Diasorin seeks an Associate Global Service System Specialist - Software in Austin, TX. This hybrid role focuses on software serviceability, training, and collaboration with global teams to improve instrument support and customer service.

You will develop scripts, manage documentation, and contribute to service offerings while coordinating with field engineers and partners. The position requires an AA/AS in electronics or related field and strong Windows/Linux skills.