Instrument Software & Service Specialist

DiaSorin; Austin (TX); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Luminex Corporation in Austin, TX is seeking an Associate Service System Specialist, Software to provide technical software support for flagship instruments and collaborate with global teams. The role emphasizes scripting, data analysis, and service documentation to drive continuous improvements while maintaining compliance and safety standards.

The position offers a hybrid work model in an innovative diagnostics environment, with opportunities for training and cross-functional growth within the

Qualifications

• Associate's degree in Electronics or instrumentation/ electronics or related science/engineering background
• Knowledge of Windows Operating System and user, group, file and folder permission issues
• Ability to develop scripts (Power Shell, Python, Dos, Batch) to parser system logs and find relevant data
• Ability to create technical content that is relatable to audiences of different skillsets
• Highly organized with proven time management and prioritization skills
• Ability to work indepentently with minimal supervision
• Ability to summarize complex technical information and communicate effectively to external teams

Responsibilities

• Provide technical software support for major customer organizations in servicing, maintaining, and operating Luminex instruments
• Provide technical software and computer service knowledge to assist in product development, investigations, design, distribution and serviceability requirements
• Contribute to key decisions points that drive product service offerings, service revenue, and value added support that generates growth
• Assist in training global regional partners, trainers and field service engineers
• Analyze data reports, instrument support packages and service documentation to identify technical trends and proactively identifies areas of improvements for device services
• Participate in improvement plans to ensure customers and partners receive the highest quality of technical support
• Participate in the development and maintenance of software and service training documentations, manuals, bulletins and other communication materials
• In conjunction with the SD&I, produce comprehensive service documentation while ensuring the impact on the department is appropriate and manageable
• As needed, release and update part numbers for both existing and new products
• Ensure the Field Service portal is updated and current with appropriate information needed by both internal staff, as well as customers
• Develop effective working partnerships with internal Luminex departments to ensure goals, deadlines, and schedules are met
• Accumulate software and hardware knowledge of all assigned Luminex instrument core products in regard to function, application and service
• Enforce and adheres to all environment, health and safety SOP's, equipment policies, and procedures, including department specific requirements
• Other related duties as assigned

Job description

Luminex Corporation in Austin, TX is seeking an Associate Service System Specialist, Software to provide technical software support for flagship instruments and collaborate with global teams. The role emphasizes scripting, data analysis, and service documentation to drive continuous improvements while maintaining compliance and safety standards.

The position offers a hybrid work model in an innovative diagnostics environment, with opportunities for training and cross-functional growth within the