Global Site Reliability Engineer – Automation & Resilience

Universal Music Group; Nashville (TN); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Mental Health Coverage

Fertility Coverage

Wellbeing Reimbursements

Student Loan Assistance

Tuition Reimbursement

401(k) with vesting

Flexible PTO

Winter Break (2 weeks)

Company Holidays (10)

Summer Fridays

Parental Leave

Job summary

Universal Music Group is seeking a Service Reliability Engineer in Nashville to ensure the reliability, performance, and scalability of critical global systems. You will blend software engineering with operations, building observability, automating tasks, and supporting CI/CD pipelines.

You will join Global Technical Operations, collaborating with development, infrastructure, and security teams to embed SRE practices, manage incidents, and improve service delivery at scale.

Qualifications

• Experience administering Linux/Windows in large-scale environments.
• Proficiency in at least one programming language (Python/Go/Java).
• Hands-on with cloud platforms (AWS preferred).
• Knowledge of networking, containers, and IaC concepts.
• Experience with monitoring/observability tools and incident response.

Responsibilities

• Design, build, and maintain availability, scalability, and performance of critical services.
• Develop monitoring/alerting/observability systems for rapid issue detection.
• Automate operational tasks, CI/CD integrations, and deployments.
• Participate in on-call rotation and lead post-incident reviews.
• Collaborate with engineering and IT to embed SRE best practices.

Skills

Linux/Windows

Programming

AWS

Networking

Kubernetes

Infrastructure as Code

Monitoring

Communication

Education

Bachelor's degree

Tools

AWS

Kubernetes

Terraform

Ansible

Prometheus

Grafana

Datadog

Splunk

Dynatrace

Job description

Universal Music Group is seeking a Service Reliability Engineer in Nashville to ensure the reliability, performance, and scalability of critical global systems. You will blend software engineering with operations, building observability, automating tasks, and supporting CI/CD pipelines.

You will join Global Technical Operations, collaborating with development, infrastructure, and security teams to embed SRE practices, manage incidents, and improve service delivery at scale.