Global Services Strategy & Operations Lead

Formlabs Internships; Somerville (MA); On-site; USD 135,000 - 220,000; Full time

Benefits offered by this job

Equity (RSUs)

Private health insurance

Catered lunches

Commuter support

Parental leave

Professional development opportunities

Culture events

Unlimited 3D prints

Job summary

Formlabs is seeking a strategic leader for Global Services to own high‑stakes initiatives across regions. You’ll define problems, build cases, align stakeholders, and ship organizational changes while bearing operating responsibility.

You’ll lead the AI and self‑service strategy, launching capabilities that strengthen our post‑sales customer experience and position you for future global services leadership at Formlabs.

Qualifications

• 3+ years in management consulting, business or revenue operations, strategy, chief of staff roles, or an operating role at a fast‑growing hardware or technology company
• A track record of owning something ambiguous end‑to‑end
• You can build the long term roadmap and dive into technical weeds of a customer escalation to get it resolved quickly
• Strong quantitative chops: you build your own models, you’re skeptical of your own numbers, and you can explain a complex trade‑off in three sentences

Responsibilities

• Own two or three ambiguous, high‑stakes initiatives at a time, from framing the problem through implementation and change management.
• Run day‑to‑day execution for a team, with real KPIs, headcount decisions, and a weekly operating cadence
• Build the analysis that settles arguments. Pull the data, model the trade‑offs, and bring a recommendation that survives scrutiny from people who know the business
• Work across Product, Sales, Supply Chain, and Systems without formal authority, and work through obstacles to get decisions made
• Represent Services in executive forums with the C suite. Document the analysis, present the case and take the questions.

Skills

Management consulting

Strategy

Operations

Analytics

People leadership

Stakeholder management

Education

MBA (top program)

STEM degree

Tools

SQL

Python

R

Job description

Formlabs is seeking a strategic leader for Global Services to own high‑stakes initiatives across regions. You’ll define problems, build cases, align stakeholders, and ship organizational changes while bearing operating responsibility.

You’ll lead the AI and self‑service strategy, launching capabilities that strengthen our post‑sales customer experience and position you for future global services leadership at Formlabs.