Global Service Technology Program Manager

Vertiv; Westerville (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Vertiv seeks a Project Manager - Global Service Technology to lead the planning, execution, governance, and global deployment of technology-enabled initiatives that transform service delivery and technician productivity.

Reporting to the Senior Manager, Global Services PMO, this role partners with Product Management, Engineering, IT, Digital Solutions, and regional teams to ensure technology solutions meet service requirements from concept through deployment.

Responsibilities

• Lead global Service Technology projects from initiation through implementation, stabilization, and transition to operations.
• Establish project scope, objectives, milestones, deliverables, governance, resources, and success measures.
• Develop and maintain integrated project plans across Global Services, Product Management, Engineering, IT, Digital, and regional teams.
• Coordinate multiple workstreams, dependencies, vendors, and cross-functional stakeholders.
• Drive accountability for project deliverables and proactively resolve barriers to execution.
• Manage project risks, issues, decisions, assumptions, dependencies, and change requests.

Job description

Vertiv seeks a Project Manager - Global Service Technology to lead the planning, execution, governance, and global deployment of technology-enabled initiatives that transform service delivery and technician productivity.

Reporting to the Senior Manager, Global Services PMO, this role partners with Product Management, Engineering, IT, Digital Solutions, and regional teams to ensure technology solutions meet service requirements from concept through deployment.