Global Service Management Lead (Manager)

Grant Thornton; Cleveland (OH); On-site; USD 130,000 - 180,000; Full time

Job summary

Grant Thornton is seeking a Global Service Management Lead (Manager) to define and execute a comprehensive IT Service Management strategy that unifies service delivery across a rapidly expanding, global organization.

The role serves as the central authority for ITSM governance, driving standardization and operational excellence across all regions and ensuring scalable, high-quality services as the company grows internationally.

Responsibilities

• Define and execute a unified ITSM strategy for enterprise-wide service delivery.
• Drive governance, standardization, and continuous improvement across regions.
• Enable scalable, high-quality IT services as the organization expands internationally.

Job description

Grant Thornton is seeking a Global Service Management Lead (Manager) to join the team. Approved office locations can be found below.

The Global Service Management Lead (Manager) is accountable for defining and executing a unified, enterprise-wide IT Service Management (ITSM) strategy that enables consistent, scalable, and high-quality service delivery across a rapidly expanding global organization.

This role serves as the central authority for ITSM governance, driving standardization, operational excellence, and continuous improvement across all regions. As the organization scales internationally, this position is critical to