Global IT Service Management Leader

Grant Thornton

Cleveland (OH)

On-site

USD 130,000 - 180,000

Full time

14 days+

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Job summary

Grant Thornton is seeking a Global Service Management Lead (Manager) to define and execute a comprehensive IT Service Management strategy that unifies service delivery across a rapidly expanding, global organization.

The role serves as the central authority for ITSM governance, driving standardization and operational excellence across all regions and ensuring scalable, high-quality services as the company grows internationally.

Responsibilities

  • Define and execute a unified ITSM strategy for enterprise-wide service delivery.
  • Drive governance, standardization, and continuous improvement across regions.
  • Enable scalable, high-quality IT services as the organization expands internationally.

Job description

Grant Thornton is seeking a Global Service Management Lead (Manager) to define and execute a comprehensive IT Service Management strategy that unifies service delivery across a rapidly expanding, global organization.

The role serves as the central authority for ITSM governance, driving standardization and operational excellence across all regions and ensuring scalable, high-quality services as the company grows internationally.

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