Field CTO: AI-Driven Customer Engagement Solutions

Accenture; Redmond (WA); On-site; USD 141,000 - 278,000; Full time

Job summary

Accenture is seeking a Technical Delivery Lead to own delivery from solution shaping through go-live in a fast-paced, client-facing environment. You will design the delivery approach, lead the execution, and ensure outcomes transform how clients engage with their customers.

You will be supported by a dedicated engineering team, but remain accountable for what ships. You will work directly with clients, owning end-to-end delivery, and shaping how they experience Google Cloud solutions.

Qualifications

• Minimum 7+ years experience in hands-on, client-facing technology roles.
• Minimum 7+ years experience independently owning client engagements from technical design through go-live.
• Minimum 5+ years architecting and delivering on Google Cloud Platform, with deep expertise in customer engagement, contact center, and conversational AI solutions.

Responsibilities

• Own the delivery. End-to-end. Scope, timeline, team structure, technology, quality, outcome.
• Design how it gets delivered. Define the plan, structure the team, set cadence, and sequence the work; partner with engineers on the technical architecture.

Skills

Delivery leadership

Client facing

Solution design

Google Cloud

CCaaS

Education

Bachelor's degree or equivalent

Tools

Gemini Enterprise Agent Platform

ADK

RAG

Job description

Accenture is seeking a Technical Delivery Lead to own delivery from solution shaping through go-live in a fast-paced, client-facing environment. You will design the delivery approach, lead the execution, and ensure outcomes transform how clients engage with their customers.

You will be supported by a dedicated engineering team, but remain accountable for what ships. You will work directly with clients, owning end-to-end delivery, and shaping how they experience Google Cloud solutions.