Global Senior Counsel, Customer Success

Rackspace Technology, Inc.; United States; Hybrid; USD 148,000 - 217,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan (ESPP)

Equity awards

Bonus opportunities

Job summary

Rackspace Technology is seeking a Senior Corporate Counsel for Customer Success in the United States. The role leads the legal function across the customer lifecycle, handling contract interpretation, renewals, renegotiations, disputes, collections, privacy, and security incidents.

The ideal candidate combines commercial contracting instincts with hands‑on litigation or dispute resolution experience and thrives in a fast‑paced, cross‑functional, global technology services business.

Qualifications

• J.D. from an accredited law school required.
• Active bar membership in good standing required.
• 7+ years of relevant legal experience, spanning contracting, dispute resolution, and litigation.
• Experience drafting and negotiating MSAs, SOWs, SaaS/tech services agreements.
• Ability to lead a team in a fast‑moving, global environment.

Responsibilities

• Lead the global Customer Success legal team and oversee intake and triage.
• Draft, review, and negotiate MSAs, SOWs, amendments, and order forms.
• Advise on term renewals, price changes, and contract amendments.
• Manage disputes, collections, and litigation, coordinating with outside counsel.
• Coordinate with privacy, security, and incident response teams on related matters.
• Develop playbooks, FAQs, and self‑serve resources for Customer Success.

Skills

Commercial contracting

Litigation experience

Cross‑functional collaboration

Leadership

Communication skills

Education

J.D. from an accredited law school

Active bar membership in good standing

Job description

Rackspace Technology is seeking a Senior Corporate Counsel for Customer Success in the United States. The role leads the legal function across the customer lifecycle, handling contract interpretation, renewals, renegotiations, disputes, collections, privacy, and security incidents.

The ideal candidate combines commercial contracting instincts with hands‑on litigation or dispute resolution experience and thrives in a fast‑paced, cross‑functional, global technology services business.