Global SDR Operations & Pipeline Growth Lead

Darktrace; United States; Hybrid; USD 125,000 - 135,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Parental leave

Pet insurance discount

Life insurance

Commuter benefits

401(k)

Employee Assistance Program

Job summary

Darktrace is seeking a Global SDR Operations Manager to deliver data-driven insights and scalable pipeline growth. You will partner with Sales, Marketing, and Revenue Operations to optimize SDR performance, funnel health, and governance.

You will own KPI reporting, quota tracking, and data quality across Salesforce, Power BI, and Tableau, ensuring timely visibility for executives. This role emphasizes automation and operational excellence within a fast-growing SaaS environment.

Qualifications

• 3-5+ years in Revenue Operations, Sales Operations, GTM Operations, Business Operations, or related role in SaaS/tech.
• Strong understanding of pipeline generation, lead management, funnel optimization, territory planning, quota administration, forecasting, and reporting.
• Proven ability to leverage data and analytics to identify opportunities and drive operational improvements.
• Experience partnering cross-functionally with Sales, Marketing, Finance, IT, Revenue Operations, and Leadership.
• Excellent analytical, problem-solving, and project management skills with attention to detail.

Responsibilities

• Drive continuous improvement across SDR metrics, processes, workflows, and systems with cross-functional teams.
• Develop annual pipeline, capacity, and quota models with SDR and Sales leadership, Finance, and executives.
• Own and maintain the health of the global MQL funnel and enforce lead management SLAs.
• Identify performance trends and funnel challenges, implementing scalable solutions.
• Maintain dashboards and reporting across Salesforce, Power BI, and Tableau.

Skills

Revenue Operations

Sales Operations

GTM Operations

Business Operations

Data analytics

Stakeholder management

Tools

Salesforce

LinkedIn Sales Navigator

ZoomInfo

LeadIQ

Distribution Engine

Salesloft

Outreach

Orum

Nooks

Gong

People.ai

Job description

Darktrace is seeking a Global SDR Operations Manager to deliver data-driven insights and scalable pipeline growth. You will partner with Sales, Marketing, and Revenue Operations to optimize SDR performance, funnel health, and governance.

You will own KPI reporting, quota tracking, and data quality across Salesforce, Power BI, and Tableau, ensuring timely visibility for executives. This role emphasizes automation and operational excellence within a fast-growing SaaS environment.