Global SDR Operations Leader – AI & Enablement

Bottomline; Portsmouth (NH); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Health insurance

401(k)

Job summary

Bottomline, a global leader in business payments and cash management, is seeking a Manager, Sales Development Operations. You will partner with the Head of Global Sales Development and SDR Managers to run the SDR function efficiently across North America and the UK, building a Center of Excellence and owning the SDR tech ecosystem including Salesforce, Nooks, and other tools.

You will translate frontline needs into scalable workflows, dashboards, and governance, enabling better coaching,

Qualifications

• 7+ years in Sales Development Operations or related B2B environments.
• Proven experience supporting SDR or sales teams in operations, reporting, or AI initiatives.
• Strong SDR/manager workflow knowledge: routing, handoffs, data quality, reporting.
• Hands-on with Salesforce and GTM tech; can translate needs into workflows and dashboards.
• Experience linking multiple tools into end‑to‑end workflows and driving adoption.

Responsibilities

• Serve as the primary operational partner to the Head of Global Sales Development and SDR Managers, maintaining priorities and day‑to‑day support needs.
• Build and run an SDR Operations Center of Excellence with clear ownership and standards.
• Lead day‑to‑day SDR operations across North America and the UK, ensuring requests are captured and resolved.
• Own and improve core SDR workflows, including routing, assignment, handoffs, and reporting.
• Map tools and processes end‑to‑end, identify gaps, and design simpler workflows to reduce manual effort.

Skills

Sales Operations

Revenue Operations

Marketing Operations

Demand Generation

GTM technology

Data analysis

Cross-functional partnership

Communication

Tools

Salesforce

Nooks

Clay

ZoomInfo

Cognism

LinkedIn Sales Navigator

Power BI

Job description

Bottomline, a global leader in business payments and cash management, is seeking a Manager, Sales Development Operations. You will partner with the Head of Global Sales Development and SDR Managers to run the SDR function efficiently across North America and the UK, building a Center of Excellence and owning the SDR tech ecosystem including Salesforce, Nooks, and other tools.

You will translate frontline needs into scalable workflows, dashboards, and governance, enabling better coaching,