Global Sales Engineering Operations Lead

DDN; City of Albany (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

DDN is seeking a Senior Manager, Technical Operations to partner with Sales Engineering and scale operational excellence across technical pre-sales. The role spans process improvement, program coordination, systems alignment, and executive reporting for the SE organization in a fast-moving AI infrastructure environment.

The successful candidate will bridge technical teams with business operations, sales, product, services, and GTM leadership, delivering scalable workflows, demand forecasting,

Qualifications

• 7+ years of experience in Technical Operations, Sales Operations, Sales Engineering Operations, Program Management, or related operational roles.
• Experience supporting Sales Engineering, technical pre-sales, or enterprise infrastructure organizations.
• Strong understanding of enterprise hardware, storage, AI infrastructure, cloud, or data center environments.
• Proven ability to create scalable operational processes and drive cross-functional execution.
• Strong analytical, organizational, and problem-solving skills.
• Experience building dashboards, operational reporting, and KPI frameworks.
• Strong communication and stakeholder management skills.
• Experience with Salesforce and operational reporting environments.

Responsibilities

• Drive Sales Engineering Operational Excellence globally and scale pre-sales operations.
• Coordinate cross-functional technical initiatives across Sales Engineering, Product, Engineering, GSS, Sales, and RevOps.
• Develop dashboards, KPIs, scorecards, and reporting frameworks for SE leadership.
• Improve forecasting visibility, POC management, resource planning, and executive reporting.
• Partner with GTM Applications, RevOps, and technical teams to improve systems and workflows.

Skills

Sales Operations

Program Management

Sales Engineering Operations

Dashboarding

KPI Frameworks

Salesforce

Tools

Salesforce

Job description

DDN is seeking a Senior Manager, Technical Operations to partner with Sales Engineering and scale operational excellence across technical pre-sales. The role spans process improvement, program coordination, systems alignment, and executive reporting for the SE organization in a fast-moving AI infrastructure environment.

The successful candidate will bridge technical teams with business operations, sales, product, services, and GTM leadership, delivering scalable workflows, demand forecasting,