Senior Manager, Technical Operations - Scale SE

DDN; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

DDN is seeking a Senior Manager, Technical Operations to partner with Sales Engineering and scale operational excellence across pre-sales. You will drive process improvements, forecasting visibility, and cross‑functional coordination for a fast-moving AI infrastructure environment.

The role focuses on POC management, resource planning, and scalable workflows, aligning technical teams with GTM leadership to strengthen execution and customer readiness.

Qualifications

• 7+ years of experience in Technical Operations, Sales Operations, Sales Engineering Operations, Program Management, or related operational roles.
• Experience supporting Sales Engineering, technical pre-sales, or enterprise infrastructure organizations.
• Strong understanding of enterprise hardware, storage, AI infrastructure, cloud, or data center environments.
• Proven ability to create scalable operational processes and drive cross-functional execution.
• Strong analytical, organizational, and problem-solving skills.
• Experience building dashboards, operational reporting, and KPI frameworks.
• Strong communication and stakeholder management skills.
• Experience with Salesforce and operational reporting environments.

Responsibilities

• Build and improve operational processes that support the Sales Engineering organization globally.
• Scale technical pre-sales operations across complex enterprise and AI infrastructure sales motions.
• Create operational rigor around POCs, evaluations, demos, technical validation workflows, and customer readiness activities.
• Improve visibility into Sales Engineering engagement, resource allocation, workload, and execution priorities.
• Coordinate cross-functional technical initiatives involving Sales Engineering, Product, Engineering, GSS, Sales, and RevOps.
• Build scalable workflows for technical evaluations, customer onboarding support, and solution readiness processes.
• Improve handoff and coordination between pre-sales, implementation, and support organizations.
• Identify operational bottlenecks and drive process improvements.
• Develop dashboards, KPIs, scorecards, and reporting frameworks for Sales Engineering leadership.
• Improve visibility into POC activity, technical win rates, utilization, engagement coverage, and operational performance.
• Support forecasting processes, QBRs, operational reviews, and executive reporting.
• Translate technical operational data into actionable business insights.

Skills

Technical Operations

Sales Operations

Program Management

Cross-functional Collaboration

Analytics

Dashboards & Reporting

Salesforce Experience

Tools

Salesforce

Job description

DDN is seeking a Senior Manager, Technical Operations to partner with Sales Engineering and scale operational excellence across pre-sales. You will drive process improvements, forecasting visibility, and cross‑functional coordination for a fast-moving AI infrastructure environment.

The role focuses on POC management, resource planning, and scalable workflows, aligning technical teams with GTM leadership to strengthen execution and customer readiness.