Global Head of Sales Engineering Operations

Data Direct Networks; New York (NY); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Highly Competitive Vacation Plans

Paid Holidays

Bonus Programs

Tuition Reimbursement

Employee Referral Program

Excellent Medical, Dental and Vision  

Paid Leave Programs

Anniversary and Recognition Awards

Job summary

Data Direct Networks in New York is seeking a Senior Manager, Technical Operations to partner with the Sales Engineering organization and scale operational excellence across technical pre-sales.

You will drive forecasting, POC management, resource planning, and cross-functional execution, bridging engineering, product, and GTM leadership in a fast-moving AI infrastructure environment.

Qualifications

• 7+ years of experience in Technical Operations, Sales Operations, Sales Engineering Operations, Program Management, or related roles.
• Experience supporting Sales Engineering, technical pre-sales, or enterprise infrastructure organizations.
• Strong understanding of enterprise hardware, storage, AI infrastructure, cloud, or data center environments.
• Proven ability to create scalable operational processes and drive cross-functional execution.
• Strong analytical, organizational, and problem-solving skills.
• Experience building dashboards, operational reporting, and KPI frameworks.
• Strong communication and stakeholder management skills.
• Experience with Salesforce and operational reporting environments.

Responsibilities

• Drive Sales Engineering operational excellence across global teams.
• Scale technical pre-sales operations for complex enterprise and AI infrastructure sales.
• Create workflows for POCs, evaluations, demos, and customer readiness activities.
• Improve forecasting visibility, resource planning, and executive reporting.
• Coordinate cross-functional initiatives with Product, Engineering, GSS, Sales, and RevOps.
• Build scalable workflows for evaluations, onboarding, and solution readiness processes.
• Enhance handoff between pre-sales, implementation, and support.
• Develop dashboards, KPIs, and reporting frameworks for leadership.
• Improve Salesforce hygiene and data quality.
• Assist with capacity planning and organizational scale.

Skills

Sales Operations

Sales Engineering Operations

Program Management

Operational reporting

Dashboards

Stakeholder management

Salesforce

Communication

Job description

Data Direct Networks in New York is seeking a Senior Manager, Technical Operations to partner with the Sales Engineering organization and scale operational excellence across technical pre-sales.

You will drive forecasting, POC management, resource planning, and cross-functional execution, bridging engineering, product, and GTM leadership in a fast-moving AI infrastructure environment.