Global Sales Coordinator: End-to-End Orders & CRM

Hitachi Automotive Systems Americas, Inc.; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Hitachi Automotive Systems Americas, Inc. is seeking a detail-oriented Sales Coordinator to support its Americas sales team by streamlining order processing and ensuring clear communication between customers, vendors, and internal departments.

This role requires strong organizational skills and a customer-first mindset. The position involves preparing quotations and contracts, tracking orders, coordinating with production and warehouses, maintaining CRM/ERP records, and preparing export/import

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 2–5 years of experience in sales coordination, customer service, or administrative support.
• Experience working with SAP is preferred.
• Salesforce experience a plus.
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Detail oriented with excellent organizational and multitasking skills.
• Strong written and verbal communication skills.

Responsibilities

• Sales Support & Coordination Provide day-to-day administrative and operational support to the Americas sales team
• Prepare and process customer quotations, sales orders, and contracts. Track quotations to ensure orders are received and processed.
• Coordinate order fulfillment with production and warehouse teams and with 3rd party vendors
• Track order status and proactively communicate updates to customers and sales representatives
• Customer Relationship Management Serve as a primary point of contact for customer inquiries regarding orders, delivery timelines, and documentation
• Maintain accurate customer records in CRM and ERP systems
• Assist in resolving customer issues, including shipment discrepancies and billing questions
• Cross-Functional Collaboration Communicate with U.S. and Japan vendors to align on product specifications, pricing, and delivery schedules
• This position will work cross-functionally with most internal groups of the company, including Sales, Operations, Business, Accounting, Technical Service, and Import/Export Documentation & Compliance
• Prepare export documentation, including commercial invoices, packing lists, and certificates of origin
• Ensure compliance with international trade regulations and company policies
• Maintain organized records of sales transactions and customer communications
• Prepare import/export documentation as needed for international trade
• Reporting & Analysis Generate regular reporting for orders received, sales, forecasts, inventory, and performance metrics
• Analyze sales data to identify trends and support strategic decision-making
• Assist in preparing presentations for internal and external stakeholders

Skills

Detail oriented

Multitasking

Communication skills

Microsoft Office

Education

Bachelor's degree in Business Administration or related field

Tools

SAP

Salesforce

Job description

Hitachi Automotive Systems Americas, Inc. is seeking a detail-oriented Sales Coordinator to support its Americas sales team by streamlining order processing and ensuring clear communication between customers, vendors, and internal departments.

This role requires strong organizational skills and a customer-first mindset. The position involves preparing quotations and contracts, tracking orders, coordinating with production and warehouses, maintaining CRM/ERP records, and preparing export/import