Global Sales Coordinator

Hitachi, Ltd.; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Exposure to international business ops

Job summary

Hitachi, Ltd. in Elk Grove Village, IL is seeking a detail-oriented Sales Coordinator to support the Americas sales team, streamline order processing, and ensure seamless communication between customers, vendors, and internal departments.

The role requires strong organization, multitasking, and a customer-first mindset. You will coordinate quotations, orders, and contracts, maintain CRM records, and collaborate cross-functionally with Sales, Operations, Accounting, and Import/Export.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 2–5 years of experience in sales coordination, customer service, or administrative support.
• Experience with SAP is preferred; Salesforce experience a plus.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

• Provide day-to-day administrative and operational support to the Americas sales team
• Prepare and process customer quotations, sales orders, and contracts. Track quotations to ensure orders are received and processed.
• Coordinate order fulfillment with production and warehouse teams and with 3rd party vendors
• Track order status and proactively communicate updates to customers and sales representatives
• Serve as a primary point of contact for customer inquiries regarding orders, delivery timelines, and documentation
• Maintain accurate customer records in CRM and ERP systems
• Assist in resolving customer issues, including shipment discrepancies and billing questions
• Communicate with U.S. and Japan vendors to align on product specifications, pricing, and delivery schedules
• Work cross-functionally with Sales, Operations, Business, Accounting, Technical Service, and Import/Export
• Prepare export documentation, including commercial invoices, packing lists, and certificates of origin
• Ensure compliance with international trade regulations and company policies
• Maintain organized records of sales transactions and customer communications
• Prepare import/export documentation as needed for international trade
• Generate regular reporting for orders received, sales, forecasts, inventory, and performance metrics
• Analyze sales data to identify trends and support strategic decision-making
• Assist in preparing presentations for internal and external stakeholders

Skills

Attention to detail

Time management

Cross-cultural communication

Problem-solving

Customer-focused mindset

Multitasking

Communication skills

Education

Bachelor's degree in Business Administration

Tools

SAP

Salesforce

Microsoft Office

Job description

Hitachi, Ltd. in Elk Grove Village, IL is seeking a detail-oriented Sales Coordinator to support the Americas sales team, streamline order processing, and ensure seamless communication between customers, vendors, and internal departments.

The role requires strong organization, multitasking, and a customer-first mindset. You will coordinate quotations, orders, and contracts, maintain CRM records, and collaborate cross-functionally with Sales, Operations, Accounting, and Import/Export.