Sales Coordinator (Central Territory)

Hitachi, Ltd.

Chicago (IL)

On-site

USD 42,000 - 64,000

Full time

9 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Exposure to international business ops

Job summary

Hitachi, Ltd. in Elk Grove Village, IL is seeking a detail-oriented Sales Coordinator to support the Americas sales team, streamline order processing, and ensure seamless communication between customers, vendors, and internal departments.

The role requires strong organization, multitasking, and a customer-first mindset. You will coordinate quotations, orders, and contracts, maintain CRM records, and collaborate cross-functionally with Sales, Operations, Accounting, and Import/Export.

Qualifications

Bachelor’s degree in Business Administration or related field.
2–5 years of experience in sales coordination, customer service, or administrative support.
Experience with SAP is preferred; Salesforce experience a plus.
Proficient in Microsoft Office (Excel, Word, PowerPoint).

Responsibilities

Provide day-to-day administrative and operational support to the Americas sales team
Prepare and process customer quotations, sales orders, and contracts. Track quotations to ensure orders are received and processed.
Coordinate order fulfillment with production and warehouse teams and with 3rd party vendors
Track order status and proactively communicate updates to customers and sales representatives
Serve as a primary point of contact for customer inquiries regarding orders, delivery timelines, and documentation
Maintain accurate customer records in CRM and ERP systems
Assist in resolving customer issues, including shipment discrepancies and billing questions
Communicate with U.S. and Japan vendors to align on product specifications, pricing, and delivery schedules
Work cross-functionally with Sales, Operations, Business, Accounting, Technical Service, and Import/Export
Prepare export documentation, including commercial invoices, packing lists, and certificates of origin
Ensure compliance with international trade regulations and company policies
Maintain organized records of sales transactions and customer communications
Prepare import/export documentation as needed for international trade
Generate regular reporting for orders received, sales, forecasts, inventory, and performance metrics
Analyze sales data to identify trends and support strategic decision-making
Assist in preparing presentations for internal and external stakeholders

Skills

Attention to detail

Time management

Cross-cultural communication

Problem-solving

Customer-focused mindset

Multitasking

Communication skills

Education

Bachelor's degree in Business Administration

Tools

SAP

Salesforce

Microsoft Office

Job description

Job Title: Sales Coordinator (Central Territory)
Location: Elk Grove Village, IL
Type: Regular, full-time

Hours: Mon – Fri, 40 hours, 8:00am – 5:00pm

Department: Commercial Operations – Sales Administration
Reports To: Sales Administration Direct-Channel Supervisor

Position Overview

We are an industrial equipment sales and service company serving customers across North, Central, and South America. We are seeking a detail-oriented and proactive Sales Coordinator to support our sales team, streamline order processing, and ensure seamless communication between customers, vendors, and internal departments.

This role requires strong organizational skills and a customer-first mindset. The ideal candidate thrives in a fast-paced, business environment and is comfortable managing multiple priorities.

Key Responsibilities

Sales Support & Coordination

Provide day-to-day administrative and operational support to the Americas sales team
Prepare and process customer quotations, sales orders, and contracts. Track quotations to ensure orders are received and processed.
Coordinate order fulfillment with production and warehouse teams and with 3rd party vendors
Track order status and proactively communicate updates to customers and sales representatives

Customer Relationship Management

Serve as a primary point of contact for customer inquiries regarding orders, delivery timelines, and documentation
Maintain accurate customer records in CRM and ERP systems
Assist in resolving customer issues, including shipment discrepancies and billing questions

Cross-Functional Collaboration

Communicate with U.S. and Japan vendors to align on product specifications, pricing, and delivery schedules
This position will work cross-functionally with most internal groups of the company, including Sales, Operations, Business, Accounting, Technical Service, and Import/Export

Documentation & Compliance

Prepare export documentation, including commercial invoices, packing lists, and certificates of origin
Ensure compliance with international trade regulations and company policies
Maintain organized records of sales transactions and customer communications
Prepare import/export documentation as needed for international trade

Reporting & Analysis

Generate regular reporting for orders received, sales, forecasts, inventory, and performance metrics
Analyze sales data to identify trends and support strategic decision-making
Assist in preparing presentations for internal and external stakeholders

Qualifications

Required:

Bachelor’s degree in Business Administration or related field
2–5 years of experience in sales coordination, customer service, or administrative support
Experience working with SAP is preferred. Salesforce experience a plus.
Strong proficiency in Microsoft Office (Excel, Word, PowerPoint)
Detail oriented with excellent organizational and multitasking skills
Strong written and verbal communication skills

Key Competencies