Global SaaS Customer Success Manager | Upsell & Growth

Azeus Systems Limited; New York (NY); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Azeus Systems Limited seeks a Customer Success Manager to join its growing sales force for Convene, a meeting and collaboration solution for Boards and Senior Leadership Teams.

As a Customer Success Manager, you will ensure clients maximize Convene’s value, build long-term relationships, and identify opportunities to support business needs. Visit azeusconvene.com for more information.

Formación

• 1–3 years of experience in Customer Success, Account Management, Sales, Client Relationship Management, or a related role.

Responsabilidades

• Report to the Regional Manager and Head of Global Customer Success.
• Manage assigned client accounts and ensure timely and effective account follow-through.
• Proactively engage with clients to understand their needs and guide them on best practices for using Convene.
• Build and maintain strong relationships with existing clients within the assigned region.
• Identify creative opportunities to grow existing accounts through upselling and client referrals, based on customer needs and business requirements.
• Attend weekly and monthly meetings and provide regular updates on account status, customer engagement, and opportunities.
• Maintain accurate and up-to-date records of client interactions, activities, and opportunities in the CRM system.

Conocimientos

Customer relationship management

Communication skills

CRM experience

Multi-account management

Herramientas

CRM software

Descripción del empleo

Azeus Systems Limited seeks a Customer Success Manager to join its growing sales force for Convene, a meeting and collaboration solution for Boards and Senior Leadership Teams.

As a Customer Success Manager, you will ensure clients maximize Convene’s value, build long-term relationships, and identify opportunities to support business needs. Visit azeusconvene.com for more information.