Customer Success Manager

Azeus Convene; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

AzeusSystems Limited is seeking a Customer Success Manager to join Convene, our meeting and collaboration solution for Boards and Senior Leadership Teams. You will help customers maximize value, build long-term relationships, and identify opportunities to expand usage and renewals.

Reporting to the Regional Manager and Head of Global Customer Success, you will manage assigned accounts, drive adoption, ensure timely follow-ups, and share insights to guide best practices across the client base.

Qualifications

• 1–3 years of experience in Customer Success, Account Management, or related role.
• SaaS experience preferred; IT/tech industry exposure is a plus.
• Strong relationship management and communication skills.
• Proactive, customer-focused, and able to manage multiple accounts.
• Experience using CRM systems is an advantage.

Responsibilities

• Report to the Regional Manager and Head of Global Customer Success.
• Manage assigned client accounts and ensure timely and effective account follow-through.
• Proactively engage with clients to understand needs and guide them on best practices for Convene.
• Build and maintain relationships with existing clients within the assigned region.
• Identify opportunities to grow existing accounts through upselling and client referrals, based on customer needs and business requirements.
• Attend weekly and monthly meetings and provide regular updates on account status, customer engagement, and opportunities.
• Maintain accurate and up-to-date records of client interactions, activities, and opportunities in the CRM system.

Skills

Customer Success

Account Management

Sales

Client Relationship Management

CRM experience

SaaS experience

Communication skills

Time management

Tools

CRM systems

Job description

AzeusSystems Limitedis looking for a Customer Success Manager to be part of our growing sales force for our product,Convene.Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams.Convene has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries.

As aCustomer Success Manager, you will playan important rolein ensuring our clients maximize the value of Convene, build strong long-term relationships, andidentifyopportunities to further support their business needs.

Visit azeusconvene.com for more information.

Responsibilities

• Report to the Regional Manager and Head of Global Customer Success
• Manage assigned client accounts and ensuretimelyand effective account follow-through.
• Proactively engage with clients to understand their needs and guide them on best practices for using Convene.
• Build andmaintainstrong relationships with existing clients within the assigned region.
• Identifycreative opportunities to grow existing accounts through upselling and client referrals, based on customer needs and business requirements.
• Attend weekly and monthly meetings and provide regular updates on account status, customer engagement, and opportunities.
• Maintainaccurateand up-to-date records of client interactions, activities, and opportunities in the CRM system.

Qualifications

• 1-3 years of experience in Customer Success, Account Management, Sales, Client Relationship Management, ora relatedrole.
• Experience in a SaaS environment is preferred; experience in the IT or technology industry is also an advantage.
• Strong client relationship management and communication skills, with the ability to understand customer needs and provideappropriate solutions.
• Proactive and customer-focused, with the ability to manage multiple client accounts and priorities effectively.
• Experience using CRM systems is an advantage.