SaaS Customer Success Manager — Grow Accounts & Drive Value

Azeus Systems Limited; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Azeus Systems Limited is seeking a Customer Success Manager to join our growing sales force for Convene, a meeting and collaboration solution for Boards and Senior Leadership Teams. Convene has already been recognized by reputable institutions across the globe, and our client base continues to expand globally.

As a Customer Success Manager, you will play a key role in ensuring clients maximize Convene's value, build long-term relationships, and identify opportunities to support their business

Qualifications

• 1-3 years of experience in customer success, account management, sales, or related roles.
• SaaS environment experience and IT/tech industry exposure is a plus.
• Strong relationship management and communication skills.
• Proactive, customer-focused with ability to manage multiple client accounts.

Responsibilities

• Report to the Regional Manager and Head of Global Customer Success.
• Manage assigned client accounts and ensure timely and effective account follow-through.
• Proactively engage with clients to understand their needs and guide them on best practices for using Convene.
• Build and maintain strong relationships with existing clients within the assigned region.
• Identify opportunities to grow existing accounts through upselling and referrals based on customer needs.
• Attend weekly and monthly meetings and provide updates on account status and opportunities.
• Maintain accurate records of client interactions and opportunities in the CRM system.

Skills

Customer Success

Account Management

Sales

Client Relationships

Tools

CRM systems

Job description

Azeus Systems Limited is seeking a Customer Success Manager to join our growing sales force for Convene, a meeting and collaboration solution for Boards and Senior Leadership Teams. Convene has already been recognized by reputable institutions across the globe, and our client base continues to expand globally.

As a Customer Success Manager, you will play a key role in ensuring clients maximize Convene's value, build long-term relationships, and identify opportunities to support their business