Global RFO Program Leader

Apple Inc.; Sunnyvale (CA); On-site; USD 140,700 - 211,400; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock programs

Relocation assistance

Tuition reimbursement

Job summary

Apple Inc. in Sunnyvale, California, is seeking a WW RFO Program Manager to lead strategy, insights and performance across key commercial and affordability programs within Retail Fulfillment Operations.

You will drive initiatives from ideation to implementation, align cross-functional teams, and optimize processes to enhance customer experience and efficiency. The role requires 10+ years in program management, a strong supply chain background, and exceptional presentation skills.

Qualifications

• Minimum 10 years’ experience of program and/or project management in retail operations, inventory management, and/or supply chain.
• Deep understanding of supply chain, reverse logistics, and eCommerce operations.
• Can prioritize strategic objectives which optimize for growth, cost, environmental impact, and fraud reduction while also achieving high-value tactical outcomes.
• Analytical mindset and ability to use data effectively to size, prioritize, and stitch business elements to influence through effective storytelling.
• Must have phenomenal presentation skills with a keen eye for detail, and expertise in synthesizing complex information for a wide range of audiences.

Responsibilities

• Lead program strategy from concept to launch and run the business after the successful delivery of key initiatives.
• Drive initiatives through all phases of program management from ideation to implementation.
• Assess current business processes for improvement opportunities. Transform broad concepts and business strategies into structured projects.
• Provide detailed commercial and technical analysis of new ideas and initiatives, and be able to communicate complex challenges in simplified ways.
• Define the scope, requirements and feature prioritization of programs to support the RFO roadmap strategy and goals.
• Drive project execution and rollout.
• Drive continuous improvement and innovation to grow the program, and improve customer experience, conversion, and efficiency.
• Support day-to-day management of programs including performance optimization, growth and scalability, issues and escalations, and vendor management.
• Manage cross-functional business partners and develop working relationships with worldwide and regional counterparts.
• Lead communications at an executive level while being in the details of all aspects of the programs. Support new product introductions, seasonal campaigns and promotions.

Skills

Program management

Analytical thinking

Presentation skills

Storytelling with data

Cross-functional collaboration

Education

MBA or advanced degree

Job description

Apple Inc. in Sunnyvale, California, is seeking a WW RFO Program Manager to lead strategy, insights and performance across key commercial and affordability programs within Retail Fulfillment Operations.

You will drive initiatives from ideation to implementation, align cross-functional teams, and optimize processes to enhance customer experience and efficiency. The role requires 10+ years in program management, a strong supply chain background, and exceptional presentation skills.