Global Retail Fulfillment Programs Lead

Apple Inc.; Sunnyvale, Northern (CA, KY); Hybrid; USD 149,000 - 225,000; Full time

Job summary

Apple Inc. in Sunnyvale, California, is seeking a WW RFO Program Manager to lead strategy, insights and performance across our critical fulfillment programs.

You will steer cross-functional initiatives from ideation through rollout, aligning with the RFO roadmap to improve speed, cost, and customer experience. The role requires strong program management experience in retail operations and supply chain, with a data-driven approach to storytelling and executive communication.

Qualifications

• BS/BA degree and at least 7 years' program or project management experience in retail operations, inventory management, or supply chain.
• Strong understanding of supply chain, logistics, and ecommerce operations.
• Analytical mindset with ability to size, prioritize, and tell stories with data.

Responsibilities

• Lead program strategy from concept to launch and run the business after successful delivery of key initiatives.
• Drive initiatives through all phases of program management from ideation to implementation.
• Assess current business processes for improvement opportunities and transform concepts into structured projects.
• Provide detailed commercial and technical analysis of new ideas and initiatives, communicating complex challenges clearly.
• Define scope, requirements and feature prioritization of programs to support the RFO roadmap strategy and goals; drive execution.
• Drive continuous improvement and innovation to grow the program, improve customer experience, conversion, and efficiency.
• Support day-to-day management of programs including performance optimization, growth and scalability, issues and escalations, and vendor management.
• Manage cross-functional partners and develop relationships with worldwide and regional counterparts.
• Lead communications at an executive level while handling the details of all program aspects.
• Support new product introductions, seasonal campaigns and promotions.

Skills

Program management

Retail operations

Inventory management

Supply chain

Data analysis

Education

BS/BA degree

MBA or advanced degree (preferred)

Job description

Apple Inc. in Sunnyvale, California, is seeking a WW RFO Program Manager to lead strategy, insights and performance across our critical fulfillment programs.

You will steer cross-functional initiatives from ideation through rollout, aligning with the RFO roadmap to improve speed, cost, and customer experience. The role requires strong program management experience in retail operations and supply chain, with a data-driven approach to storytelling and executive communication.