Americas Retail Fulfillment Operations-Program Manager

Apple Inc.; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Apple Inc. is looking for a dedicated professional in Austin, Texas, to join their Retail Fulfillment Operations team. This role involves leading strategies and ensuring optimal inventory placement to enhance customer engagement and sales.

You will manage complex projects related to new product launches and seasonal campaigns while fostering collaboration across teams. Candidates must have a minimum of 5 years’ experience in supply chain or retail operations, with strong analytical and collaboration skills being essential.

Qualifications

• Minimum 5 years of experience in retail operations or supply chain management.
• Deep understanding of supply chain and inventory management.
• Ability to work in ambiguous situations and deliver results.

Responsibilities

• Lead product introductions and manage promotions in the Direct Channel.
• Drive initiatives through all phases of program management.
• Collaborate cross-functionally to optimize supply chain processes.

Skills

Program and project management

Supply chain operations

Logistics

Data analysis

Collaboration

Job description

Austin, Texas, United States Operations and Supply Chain

The Retail Fulfillment Operations team helps to provide a detailed, high-quality retail experience for our customers. You’ll help improve customer engagement and product sales by providing fast & convenient fulfillment solutions to Apple customers and ensuring the right inventory is in the right place at the right time. We also collaborate cross-functionally to define fulfillment roadmaps and optimize management systems, tools, and process flows to support Apple supply chains. As an AMR Ops RFO Online team member, you will lead strategy, insights, and performance across the Direct Channel and be the voice of the customer.

Description

Lead new product introductions, seasonal campaigns and promotions within the Apple Direct Channel. Drive initiatives through all phases of program management from ideation to implementation. Assess current business processes for improvement opportunities. Transform broad concepts and business strategies into structured projects. Provide detailed commercial and technical analysis of new ideas and initiatives, and be able to communicate complex challenges in simplified ways. Drive new product introduction execution - stitching across teams to ensure a successful launch and enhance the customer experience. Drive continuous improvement and innovation to grow the business, and improve performance, conversion, & efficiency. Manage cross-functional business partners and develop working relationships with worldwide and regional counterparts. Lead communications at an executive level while being in the details of all aspects of the business.

Minimum Qualifications

• Minimum 5 years of experience of program and/or project management in retail operations, inventory management, and/or supply chain
• Have a deep understanding of supply chain, logistics, New Product Introductions, and eCommerce operations.
• Be comfortable working with a high level of ambiguity and delivering results in an unstructured environment.
• Analytical mindset and ability to use data effectively to size, prioritize, and stitch business elements to influence through effective storytelling.
• An excellent teammate who can influence through collaboration and leadership, and are able to work effectively with other teams, bringing them along for the journey is essential.

Preferred Qualifications

• Have phenomenal presentation skills with a keen eye for detail, and expertise in synthesizing complex information for a wide range of audiences.
• Obsess over the customer experience and are particularly curious about how to deliver new experiences across digital and brick-and-mortar channels.
• A proactive problem-solver capable of delivering end-to-end project solutions in a highly collaborative, rapidly changing environment.
• Can prioritize strategic objectives which optimize for speed, cost, performance, and environmental impact while also achieving high-value tactical outcomes.
• Be comfortable articulating technical concepts in business-friendly language to secure buy-in and drive change.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

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Apple accepts applications to this posting on an ongoing basis.