Global Retail Fulfillment Programs Lead

Socket.dev; Sunnyvale (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Apple is seeking a WW RFO Program Manager to lead strategy, insights and performance across our most important fulfillment programs in retail. You will collaborate across teams to define roadmaps and optimize systems that ensure inventory is in the right place at the right time.

You will drive end-to-end program management from concept to launch, translate business goals into structured projects, and communicate with executive stakeholders while improving customer experience and efficiency.

Qualifications

• BS/BA degree required + Minimum 7 years’ experience of program and/or project management in retail operations, inventory management, or supply chain.
• Deep understanding of supply chain, logistics, and eCommerce operations.
• Analytical mindset and ability to use data effectively to size, prioritize, and stitch business elements to influence through effective storytelling.

Responsibilities

• Lead program strategy from concept to launch and run the business after the successful delivery of key initiatives
• Drive initiatives through all phases of program management from ideation to implementation
• Assess current business processes for improvement opportunities
• Transform broad concepts and business strategies into structured projects
• Provide detailed commercial and technical analysis of new ideas and initiatives, and be able to communicate complex challenges in simplified ways
• Define the scope, requirements and feature prioritization of programs to support the RFO roadmap strategy and goals
• Drive project execution and rollout
• Drive continuous improvement and innovation to grow the program, and improve customer experience, conversion, and efficiency
• Support day-to-day management of programs including performance optimization, growth and scalability, issues and escalations, and vendor management
• Manage cross-functional business partners and develop working relationships with worldwide and regional counterparts
• Lead communications at an executive level while being in the details of all aspects of the programs
• Support new product introductions, seasonal campaigns and promotions

Skills

Program management

Retail operations

Supply chain

Data analysis

Storytelling

Cross-functional collaboration

Presentation skills

Education

Bachelor's degree

Job description

Apple is seeking a WW RFO Program Manager to lead strategy, insights and performance across our most important fulfillment programs in retail. You will collaborate across teams to define roadmaps and optimize systems that ensure inventory is in the right place at the right time.

You will drive end-to-end program management from concept to launch, translate business goals into structured projects, and communicate with executive stakeholders while improving customer experience and efficiency.