Global Reverse Logistics Leader - P&L & RMA

Verkada Inc.; San Mateo (CA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Healthcare programs

Medical, vision and dental coverage

HSA with employer contributions

Mental health support

Parental leave & fertility benefits

Paid holidays & PTO

Wellness/fitness benefits

Healthy lunches

Job summary

Verkada is seeking a commercially minded, customer-centric Manager of Global Reverse Logistics to join our team in San Mateo. You will hold complete P&L accountability for Verkada's global reverse logistics and design a scalable network that balances seamless returns with cost efficiency.

Lead 3PL partnerships across Americas, EMEA, and APAC, tighten SLAs, expand the Advanced Replacement and RMA programs, and drive metrics like RMA cycle time and inventory accuracy to boost customer retention.

Qualifications

• 8–10+ years of leadership in global logistics or supply chain, with a dedicated focus on reverse logistics.
• Proven ability to perform cost-benefit analyses on network adjustments, freight optimization, and vendor contracts.
• Expert-level mastery of logistics KPIs (Dock-to-Stock time, RMA cycle time, 3PL inventory accuracy, freight spend efficiency, and customer satisfaction).
• Proficiency utilizing enterprise ERP infrastructure (NetSuite, SAP, Oracle) combined with data analytics tools (SQL, Tableau, or advanced Excel) to build performance dashboards and extract operational insights.
• Bachelor’s degree in Supply Chain, Logistics, Finance, or equivalent experience; CSCP, Lean Six Sigma certifications are a plus.
• A customer-first mindset that treats reverse logistics as a value-add touchpoint for brand loyalty.
• Ability to build mutually beneficial relationships with global 3PLs while maintaining firm leverage to enforce performance standards.
• Willingness to travel up to 25%

Responsibilities

• Own the global reverse logistics P&L while optimizing spend across transportation, 3PL processing, inventory carrying costs, and asset recovery yields.
• Champion the end-to-end return journey by streamlining the RMA lifecycle to reduce turnaround times, boost NPS, and hit strict SLAs for enterprise clients.
• Scale and architect our global network of return hubs and consolidation centers across Americas, EMEA, and APAC to minimize transit costs and speed up processing.
• Enforce strict SLAs, processing accuracy, and shrinkage limits across global 3PL partners through rigorous vendor management and KPI tracking.
• Partner with Sales, Finance, Legal, and Customer Support to turn customer friction into operational fixes and build scalable return policies.
• Manage the health, velocity, and accuracy of replacement pools and returned inventory within the ERP system to eliminate bottlenecks and maximize hardware recovery value.

Skills

Leadership

Cost-benefit analysis

Logistics KPIs

Data analytics

Vendor management

Cross-functional collaboration

Willingness to travel

Education

Bachelor's degree in Supply Chain, Logistics, Finance, or equivalent

CSCP certification

Lean Six Sigma certification

Tools

NetSuite

SAP

Oracle

SQL

Tableau

Excel

Job description

Verkada is seeking a commercially minded, customer-centric Manager of Global Reverse Logistics to join our team in San Mateo. You will hold complete P&L accountability for Verkada's global reverse logistics and design a scalable network that balances seamless returns with cost efficiency.

Lead 3PL partnerships across Americas, EMEA, and APAC, tighten SLAs, expand the Advanced Replacement and RMA programs, and drive metrics like RMA cycle time and inventory accuracy to boost customer retention.