Reverse Logistics Coordinator

Markem-Imaje North America; Plainfield (IN); On-site; USD 25,000 - 32,000; Full time

Job summary

Markem-Imaje North America in Plainfield, IN is seeking a Returns Specialist to manage the receipt, inspection and processing of customer returns, ensuring inventory accuracy and customer satisfaction.

You’ll collaborate with warehouse operations, customer service, transportation and suppliers to process RMAs, determine disposition, monitor inventory adjustments, and report on KPIs.

This is a fast-paced, detail-oriented role that supports continuous improvement and cost reduction.

Qualifications

• 2+ years of experience in logistics, warehouse operations, or supply chain.
• Strong organizational and problem-solving skills.
• Proficiency in Microsoft Excel and WMS (SAP or ERP) software.

Responsibilities

• Coordinate the receipt and processing of returned products.
• Review returned products to determine disposition (restock, repair, disposal, etc.).
• Process returns authorizations (RMAs) and maintain accurate records.
• Monitor inventory adjustments and ensure system accuracy.
• Coordinate with transportation and warehouse teams to resolve return-related issues.
• Ensure compliance with company policies, quality standards, and regulatory systems.
• Prepare reports on return volumes, turnaround times, and KPI’s.
• Support continuous improvement initiatives to increase efficiency and reduce costs.

Skills

Logistics experience

Organizational skills

Communication skills

Problem solving

Education

High school diploma

Tools

Microsoft Excel

SAP ERP

Job description

The Role: In this role you’ll be… responsible for managing the return, inspection, disposition, and processing of customer returns while ensuring inventory accuracy and customer satisfaction. This role works closely with warehouse operations, customer service, transportation and suppliers to ensure returned products are processed efficiently and in accordance with company policy.

Job Responsibilities

• Coordinate the receipt and processing of returned products.
• Review returned products to determine disposition (restock, repair, disposal, etc.).
• Process returns authorizations (RMAs) and maintain accurate records.
• Monitor inventory adjustments and ensure system accuracy.
• Coordinate with transportation and warehouse teams to resolve return-related issues.
• Ensure compliance with company policies, quality standards, and regulatory systems.
• Prepare reports on return volumes, turnaround times, and KPI’s.
• Support continuous improvement initiatives to increase efficiency and reduce costs.

Job Requirements

• High school diploma.
• 2+ years of experience in logistics, warehouse operations, or supply chain.
• Strong organizational and problem-solving skills.
• Proficiency in Microsoft Excel and WMS (SAP or ERP) software.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to lift, push and pull up to 50lbs throughout the shift

The right candidate will be aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.