Lead Product Manager, Returns Experience & Logistics

Amazon Inc.; Bellevue (WA); On-site; USD 136,000 - 184,000; Full time

Job summary

Amazon seeks a Senior Product Manager for Return Logistics Services within the Worldwide Returns and ReCommerce (WWRR) team to own the customer and associate experiences across Amazon's reverse logistics network.

You will build VOC/VOA programs from the ground up, translate insights into a prioritized backlog, and partner with operations, quality, and engineering to close gaps at drop-off locations and with partners worldwide.

Qualifications

• 5+ years of product or program management
• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products

Responsibilities

• Define and own the product vision and roadmap for customer experience and associate experience improvements across all return methods, translating VOC and VOA signals into a prioritized backlog that drives quality metric and NPS gains.
• Build VOC and VOA programs by partnering with in-store operations and quality teams to design closed-loop feedback mechanisms that connect customer sentiment, associate performance, and operational data to product decisions.
• Identify and prioritize technology gaps in areas such as the associate support hotline, self-service support options, and material replenishment, then collaborate with engineering to deliver scalable solutions.
• Drive cross-functional execution with technology, operations, business intelligence, finance, and partner teams to define requirements, align on trade-offs, and deliver results across markets.
• Author product documents including one-pagers and business cases that articulate the customer problem, proposed solution, and expected impact, and use data-driven narratives to influence resource allocation.

Skills

Product management

Roadmap strategy

End-to-end delivery

Data-driven decision-making

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Job description

Amazon seeks a Senior Product Manager for Return Logistics Services within the Worldwide Returns and ReCommerce (WWRR) team to own the customer and associate experiences across Amazon's reverse logistics network.

You will build VOC/VOA programs from the ground up, translate insights into a prioritized backlog, and partner with operations, quality, and engineering to close gaps at drop-off locations and with partners worldwide.