Global Returns Transportation & Recommerce PM

Amazon Inc.; Bellevue (WA); On-site; USD 80,000 - 97,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Inc. in Bellevue, WA is seeking a Program Manager for Returns Transportation within the WW Returns & Recommerce (Reverse Logistics Services) group.

You will partner with business and tech teams to implement scalable programs supporting the returns lifecycle and customer experiences. The role emphasizes creating artifacts for stakeholders, driving initiatives with limited data, and field-oriented analysis 25% of the time to inspect defects and improve operations.

Qualifications

• Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent.
• 2+ years of program or project management experience.
• Knowledge of Microsoft Excel at an advanced level, including pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Responsibilities

• Provide program management and define project plans including implementation activities, process development, documentation, and communication for program/process rollout with ongoing support.
• Design and implement scalable processes and procedures with business growth.
• Develop and define KPIs and metrics for programs and processes.
• Drive resolution of customer issues (internal/external) through deep dives.
• Prepare and deliver business requirement reviews to leadership teams.
• Excellent writing skills, to create artifacts easily digestible by multiple stakeholders.
• Be self-driven, and show ability to deliver on ambiguous projects with incomplete data.
• 25% of the time to be invested into field visits and analyzing defects on the ground.

Skills

Program management

Cross-functional collaboration

Analytical mindset

Education

Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent

Tools

SQL

Advanced Excel

Job description

Amazon Inc. in Bellevue, WA is seeking a Program Manager for Returns Transportation within the WW Returns & Recommerce (Reverse Logistics Services) group.

You will partner with business and tech teams to implement scalable programs supporting the returns lifecycle and customer experiences. The role emphasizes creating artifacts for stakeholders, driving initiatives with limited data, and field-oriented analysis 25% of the time to inspect defects and improve operations.