Global Returns Center Operations Leader for Quality & Repair

Advanced Micro Devices; Austin (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Advanced Micro Devices (AMD) seeks an experienced Repair Operations Manager to design and implement repair processes, govern 3rd‑party returns centers, and collaborate with suppliers to meet quality and output requirements. The role emphasizes data‑driven decisions, cross‑functional partnerships, and effective stakeholder communication.

Ideal candidates have strong operations leadership, experience with contract manufacturing, and a track record of continuous improvement in high‑volume

Qualifications

• BS/BA or equivalent.
• PMP / CPIM / CSCP or related certifications preferred.
• Experience in repair or manufacturing processes.

Responsibilities

• Oversee activities for AMD at contract manufacturing to ensure output and quality meet requirements.
• Design and implement repair processes and procedures adhering to internal policies.
• Provide governance of returns center processes and reporting.
• Manage returns processes across a cross-functional / matrix organization.
• Communicate clearly with multiple stakeholders.
• Apply project management principles to small‑ to large‑size projects.
• Use data to prioritize improvements and drive continuous improvement.
• Coordinate with Program Managers on priorities and deadlines.
• Initiate changes to improve processes and efficiency.
• Involve team members in planning and execution.
• Ensure CM suppliers have manufacturing control plans to meet specs.
• Implement quality metrics to drive end‑to‑end improvements.
• Identify opportunities with suppliers for long‑term improvements.

Skills

Project Management

Data analytics

Reverse logistics

Cross-functional collaboration

Education

BS/BA or equivalent

Tools

SAP

Salesforce

RMA

Job description

Advanced Micro Devices (AMD) seeks an experienced Repair Operations Manager to design and implement repair processes, govern 3rd‑party returns centers, and collaborate with suppliers to meet quality and output requirements. The role emphasizes data‑driven decisions, cross‑functional partnerships, and effective stakeholder communication.

Ideal candidates have strong operations leadership, experience with contract manufacturing, and a track record of continuous improvement in high‑volume