Senior Strategic Customer Operations Lead

AMD; San Jose (CA); On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

AMD benefits at a glance

Job summary

AMD is seeking a Senior Customer Operations Account Manager in San Jose, CA to manage operations for a portfolio of large, strategic technology customers. You will build trusted relationships across both customer and AMD leadership, resolve complex issues, and drive operational excellence across the product lifecycle.

You will review backlogs, coordinate with factory, finance, and sales, and lead quarterly business reviews.

Qualifications

• Bachelor’s degree and/or equivalent industry-related experience.
• Extensive industry-related experience with a demonstrated track record of success.
• Experience managing operations for large, complex, or strategic customer accounts.
• Strong communication, emotional intelligence, executive presence, and relationship-management skills.
• Strong supply chain knowledge, with distribution experience preferred.
• Understanding of business strategy with experience identifying and implementing process improvements.
• Strong problem-solving, analytical, and cross-functional management skills.
• Ability to manage uncertainty and resolve internal and external conflict.
• Strong executive writing, presentation, and verbal communication skills.
• Project management experience.
• Proficiency in Excel, PowerPoint, and Power BI.

Responsibilities

• Serve as the primary operations partner for a select portfolio of large, strategic technology customers.
• Build trusted relationships with customer and AMD stakeholders across operational, managerial, and executive levels.
• Review customer backlogs and partner with factory, finance, sales, and customers to resolve issues.
• Manage business across the product lifecycle, including NPI and EOL.
• Manage inventory and DOI to minimize inventory costs.
• Analyze demand, supply, consumption rates, and ordering patterns for direct customers and distribution channels.
• Anticipate customer needs, remove barriers, and resolve complex order, supply, delivery, and operational issues.
• Strengthen customer partnerships to support business continuity and long-term growth.
• Lead key projects, improve processes, advise business partners, and support organizational strategy.
• Drive operational excellence and the implementation of new processes.
• Lead quarterly business reviews and operational meetings with customers.
• Collaborate across teams to share best practices, manage cross-functional dependencies, and remove obstacles

Skills

Customer relationship mgmt

Supply chain knowledge

Analytical skills

Project management

Excel

Power BI

Education

Bachelor’s degree or equivalent experience

Tools

Excel

PowerPoint

Power BI

Job description

AMD is seeking a Senior Customer Operations Account Manager in San Jose, CA to manage operations for a portfolio of large, strategic technology customers. You will build trusted relationships across both customer and AMD leadership, resolve complex issues, and drive operational excellence across the product lifecycle.

You will review backlogs, coordinate with factory, finance, and sales, and lead quarterly business reviews.