Global Retail Learning Design Manager

SKIMS; Los Angeles (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Up to 100% Company Paid Healthcare (m/

Job summary

SKIMS is seeking a Manager of Retail Learning Design to design, develop, and manage scalable learning experiences for its global retail teams. This role will own digital and instructor-led content, governance across platforms, and processes ensuring consistent, high-quality training aligned with enterprise priorities.

The ideal candidate thrives behind the scenes, building structured learning systems within a fast-growth retail environment. Travel up to 25% and LA-based location are required.

Qualifications

• Bachelor’s degree or equivalent in Instructional Design, Learning & Development, Retail Training, or a related field.
• 4+ years of experience in instructional design, retail learning, learning development, or training content creation.
• Experience with Articulate Rise 360 or comparable eLearning authoring platforms.
• Strong understanding of retail operations and customer experience.
• Demonstrated experience building scalable learning systems, content governance, or learning operations.
• Exceptional writing, editing, instructional design, and storytelling skills.
• Experience creating digital learning, facilitator guides, assessments, and blended learning solutions.
• Strong project management skills with the ability to manage multiple concurrent initiatives.
• Highly organized with exceptional attention to detail and operational discipline.
• Proficiency with Canva, Adobe Creative Suite, Microsoft PowerPoint, Microsoft Office, and AI productivity tools.
• Comfortable working in a fast-paced, rapidly evolving retail environment.
• Los Angeles-based with the ability to travel up to 25%.

Responsibilities

• Design engaging digital and instructor-led learning experiences for onboarding, product knowledge, selling behaviours, leadership development, and customer experience.
• Transform existing content into scalable learning solutions across formats; create facilitator guides and modules.
• Develop content standards; ensure brand voice, culture, and service philosophy across materials.
• Build, publish, and maintain content within Rise 360, LMS platforms, and future technologies.
• Manage governance for digital assets; ensure templates and architecture remain consistent globally.
• Leverage AI tools to improve development efficiency and learner engagement.

Skills

Instructional Design

Retail Learning

Learning Development

Training Content Creation

Project Management

Storytelling

AI productivity tools

Education

Bachelor's degree in related field

Tools

Articulate Rise 360

LMS

Canva

Adobe Creative Suite

Microsoft PowerPoint

Microsoft Office

AI Tools

Job description

SKIMS is seeking a Manager of Retail Learning Design to design, develop, and manage scalable learning experiences for its global retail teams. This role will own digital and instructor-led content, governance across platforms, and processes ensuring consistent, high-quality training aligned with enterprise priorities.

The ideal candidate thrives behind the scenes, building structured learning systems within a fast-growth retail environment. Travel up to 25% and LA-based location are required.