Global Retail Learning Design Manager

Socotra, Inc.; Los Angeles (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) match

Unlimited PTO

Employee discounts

LinkedIn Learning access

Catered lunch

Job summary

SKIMS is seeking a Manager, Retail Learning Design to design and manage scalable learning experiences for global retail teams. You will own digital and instructor-led content, learning platforms, and content governance across markets, ensuring consistency with the brand voice and enterprise priorities.

Based in Los Angeles, this role partners with Retail Leadership to drive learning effectiveness, measurement, and localization. Travel up to 25% is required.

Qualifications

• Bachelor’s degree or equivalent in Instructional Design, Learning & Development, Education, Retail Training, or related field.
• 4+ years of experience in instructional design, retail learning, learning development, or training content creation.
• Experience with Articulate Rise 360 or comparable eLearning authoring platforms.
• Strong understanding of retail operations and customer experience.
• Demonstrated experience building scalable learning systems, content governance, or learning operations.
• Exceptional writing, editing, instructional design, and storytelling skills.
• Experience creating digital learning, facilitator guides, assessments, and blended learning solutions.
• Strong project management skills with the ability to manage multiple concurrent initiatives.
• Highly organized with exceptional attention to detail and operational discipline.
• Proficiency with Canva, Adobe Creative Suite, Microsoft PowerPoint, Microsoft Office, and AI productivity tools.
• Comfortable working in a fast-paced, rapidly evolving retail environment.
• Los Angeles-based with the ability to travel up to 25%.

Responsibilities

• Design engaging digital and instructor-led learning experiences that support onboarding, product knowledge, selling behaviours, leadership development, customer experience, and operational excellence.
• Transform existing business content into scalable learning solutions across multiple formats.
• Create facilitator guides, digital learning modules, micro-learning, job aids, assessments, videos, storyboards, and supporting resources.
• Develop content standards to ensure consistency across all retail learning materials.
• Ensure learning content reflects SKIMS brand voice, culture, and service philosophy.
• Build, publish, and maintain learning content within Articulate Rise 360, LMS platforms, and future technologies.
• Manage governance and lifecycle of digital learning assets; maintain templates and branding.
• Leverage AI tools to improve development efficiency and engagement.
• Establish operational processes and governance for retail learning content across channels.
• Own content version control, publishing schedules, review cycles, and content maintenance.
• Develop learning calendars aligned with product launches and business priorities.
• Support localization efforts and international expansion.
• Develop scalable tools and frameworks to measure learning effectiveness.
• Create feedback mechanisms for leadership to assess training and drive improvements.
• Partner with cross-functional teams to translate initiatives into learning experiences.
• Manage multiple learning development projects from concept to launch; ensure on-time delivery.
• Travel to stores and training events to support implementation when needed.

Skills

Instructional design

Learning design

Storytelling

Editing

Project management

Written communication

Learning analytics

Education

Bachelor's degree (Instructional Design)

Tools

Articulate Rise 360

Job description

SKIMS is seeking a Manager, Retail Learning Design to design and manage scalable learning experiences for global retail teams. You will own digital and instructor-led content, learning platforms, and content governance across markets, ensuring consistency with the brand voice and enterprise priorities.

Based in Los Angeles, this role partners with Retail Leadership to drive learning effectiveness, measurement, and localization. Travel up to 25% is required.