Global Retail Learning Design Manager – Hybrid ILT & Digital

SKIMS; Los Angeles (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Fertility benefits

401(k) with up to 4% match

Unlimited PTO

LinkedIn Learning access

Employee discounts

HQ catered lunches

Job summary

SKIMS is seeking a Manager of Retail Learning Design to architect scalable learning experiences across global stores. You will oversee digital and instructor-led content, governance, and platforms, ensuring consistency with the SKIMS brand and enterprise priorities.

You will implement measurement tools, drive continuous improvement, and partner with cross-functional teams to translate business initiatives into effective learning.

Qualifications

• Bachelor's degree or equivalent in Instructional Design, Learning & Development, Education, or related field.
• 4+ years of experience in instructional design, retail learning, or training content creation.
• Experience with Articulate Rise 360 or comparable eLearning authoring platforms.
• Strong understanding of retail operations and customer experience.
• Demonstrated experience building scalable learning systems, content governance, or learning operations.
• Exceptional writing, editing, instructional design, and storytelling skills.
• Experience creating digital learning, facilitator guides, assessments, and blended learning solutions.
• Strong project management skills with the ability to manage multiple concurrent initiatives.

Responsibilities

• Design digital and instructor-led learning for onboarding, product knowledge, selling behaviours, leadership development, customer experience, and operational excellence.
• Transform existing business content into scalable learning solutions across multiple formats.
• Create facilitator guides, digital learning modules, micro-learning, job aids, assessments, videos, storyboards, and supporting resources.
• Develop content standards to ensure consistency across all retail learning materials and ensure SKIMS brand voice.
• Build, publish, and maintain learning content within Articulate Rise 360, LMS platforms, and future learning technologies.
• Maintain learning templates, branding standards, and content architecture across platforms; govern digital assets lifecycle.
• Establish operational processes and governance for retail learning content across all channels; localization for global expansion.
• Develop scalable tools and frameworks to measure learning effectiveness and drive continuous improvement.

Skills

Instructional design

Project management

Storytelling

Writing & editing

Canva

Adobe Creative Suite

AI productivity tools

Education

Bachelor's degree or equivalent experience

Tools

Articulate Rise 360

Canva

Adobe Creative Suite

Microsoft PowerPoint

Microsoft Office

AI productivity tools

Job description

SKIMS is seeking a Manager of Retail Learning Design to architect scalable learning experiences across global stores. You will oversee digital and instructor-led content, governance, and platforms, ensuring consistency with the SKIMS brand and enterprise priorities.

You will implement measurement tools, drive continuous improvement, and partner with cross-functional teams to translate business initiatives into effective learning.