WW RFO NPI Readiness Program Manager

Socket.dev; Sunnyvale (CA); On-site; USD 140,000 - 180,000; Full time

Job summary

Apple's WW Retail Fulfillment Operations team is hiring a Program Manager to own end-to-end launch readiness for new product introductions across Retail and Online channels. You will coordinate global and regional teams, shape launch strategies, and build execution plans to ensure readiness from planning through post-launch review.

This role requires navigating a complex, high-stakes launch environment with data-driven decision-making, strong collaboration, and the ability to influence senior

Qualifications

• Bachelor's degree and 5+ years leading global programs in PM, ops, or supply chain.
• Ability to drive cross-functional programs in a global matrix without direct authority.
• Ability to structure ambiguous problems into actionable plans and track milestones.
• Strong attention to detail and commitment to excellence.
• Discretion and integrity due to confidential information.

Responsibilities

• Own end-to-end launch readiness for new product introductions across Retail and Online channels, coordinating global and regional teams to identify, track, and resolve dependencies.
• Shape launch quote, fulfillment, and conversion strategies; provide updates and escalate risks to cross-functional and executive teams.
• Partner with SDM, BPR, Retail, Online, Logistics, Ops Readiness and RCC to define launch strategies and ensure alignment ahead of launches.
• Build and maintain communications that keep partners globally aligned on launch status and decisions.
• Establish and improve management systems supporting fulfillment readiness from order placement to delivery.
• Drive post-launch analysis to identify root causes and opportunities for improvement and implement changes through cross-functional collaboration.
• Identify opportunities to develop tools and automation to scale processes over time.

Skills

Program management

Operations

Supply chain

Cross-functional leadership

Executive communication

Attention to detail

Education

Bachelor's degree

Job description

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The WW Retail Fulfillment Operations (RFO) team operates at the critical intersection of Retail and Operations, ensuring every Apple customer and channel can get what they need, when they need it, anywhere in the world. The NPI Readiness team within WWRFO owns the launch readiness strategies and execution plans that ensure new products launch flawlessly across Retail and Online channels globally. They drive cross-functional readiness and alignment, and ensure every system and process is ready to support an exceptional customer experience from day one. The NPI Readiness Program Manager is a critical DRI in making that happen. You will shape strategies that influence how Apple brings new products to market, own fulfillment readiness across launch programs, and serve as a trusted cross-functional partner from the early stages of planning through post ops review. This is a role for someone who thrives in complexity, operates with a genuine commitment to excellence, and takes real pride in delivering when the stakes are highest.

DESCRIPTION

• Own end-to-end launch readiness for new product introductions across Retail and Online channels, coordinating WW and regional teams to ensure every operational dependency is identified, tracked, and resolved ahead of launch.
• Shape launch quote, fulfillment, and conversion strategies, influencing launch decisions through data analysis, collaboration, and a customer-focused approach. Provide timely updates and escalate critical risks to cross-functional and executive teams.
• Partner with SDM, BPR, Retail, Online, Logistics, Ops Readiness and RCC to define launch strategies, build execution plans, and ensure cross-functional teams are prepared and aligned ahead of every launch.
• Build and maintain the communications infrastructure that keeps partners globally aligned on launch status, changing plans, and critical decisions.
• Establish and continuously improve the management systems and processes that support fulfillment readiness execution and accuracy from order placement through delivery.
• Drive post ops analysis for each launch to identify root causes and opportunities for continuous process and system improvement. Implement new processes effectively through change management and cross-functional collaboration.
• Identify opportunities to develop and implement tools and automation that improve the team's capabilities and scale business processes over time.

MINIMUM QUALIFICATIONS

• Bachelors degree and 5+ years of experience in program management, operations, or supply chain, with demonstrated success leading complex global programs in New Product Introductions, Order Management, or Logistics.
• Proven ability to drive complex, cross-functional programs in a global matrixed organization without direct authority, with a track record of building relationships, influencing stakeholders at all levels, and presenting effectively to executive teams.
• Ability to structure ambiguous problems into actionable plans, track critical milestones across concurrent work streams, and maintain clarity and momentum under dynamic timelines.
• Strong attention to detail and a commitment to excellence.
• In an environment where launch precision directly impacts the customer experience, getting it right matters deeply.
• High levels of discretion and sound judgment. This role operates with access to confidential information and requires a consistent track record of integrity.

PREFERRED QUALIFICATIONS

• Ability to manage multiple concurrent launch programs across different timelines and geographies, maintaining clarity on priorities and keeping partners aligned through rapidly changing conditions.
• Highly effective under pressure, remaining calm, organized, and decisive during high-stakes launch windows with tight timelines and limited information.
• Forward-thinking with the ability to make sound decisions with incomplete or fragmented information, comfortable moving fluidly between the macro strategic view and the micro operational detail.
• Experience with system and tool launches, process design and implementation, or fulfillment systems setup.
• A genuine passion for the customer experience, with the drive to ensure every decision made in the launch process connects back to delivering the best possible outcome for Apple's customers.
• Experience spanning both worldwide strategy and regional execution, with the ability to operate fluidly between the two.