Retail Operations Leader - Strategy & Scale

Skylight; Oregon; Hybrid; USD 150,000 - 180,000; Full time

Benefits offered by this job

401K matching

Wellness budget

Home-office budget

Equity package

Unlimited PTO

Company holidays

Job summary

Skylight in Oregon is hiring a Senior Manager, Retail Operations to lead two Retail Operations Managers and own the long-range plan for retailer shipping. You will guide day-to-day accounts, plus drive strategy and major projects as the single accountable owner.

The role requires 8+ years in retail fulfillment or supply chain and 3+ years leading teams for national retailers, with strong financial acumen and ERP/EDI experience. Equity and growth opportunities included.

Qualifications

• Bachelor's degree required; field related to supply chain, logistics, or business administration.
• 8+ years in retail fulfillment ops or supply chain; 3+ years leading retail logistics for national retailers.
• 2+ years of people management including coaching and performance management of managers or senior ICs.
• Proven experience managing fulfillment for multiple national retailers (e.g., Costco, Walmart, Sam's Club, Target, Best Buy).
• Track record delivering multi-quarter operational initiatives with measurable results.
• Strong financial skills: landed cost, freight cost, chargeback ROI, business case development.
• Experience with EDI, ERP (NetSuite or similar), and retailer portals.
• Excellent written communication and the ability to present to executives.

Responsibilities

• Lead and develop two Retail Operations Managers; set expectations and coach weekly.
• Own the 12–24 month retail ops strategy and roadmap, including new retailers and channels.
• Escalation lead for retailer ops and vendor-compliance leaders; run quarterly reviews with large accounts.
• Own the cross-account scorecard metrics (OTIF, fill rate, lead time, chargebacks, freight cost).
• Drive the chargeback and deduction prevention program; identify root causes across retailers and fix at source with 3PL/carriers.
• Own end-to-end order-to-cash processes with Sales, Accounting, and Planning (EDI 850/856/810; NetSuite).
• Collaborate on forecast-to-ship with Sales, Planning, and Purchasing; manage container loads and inventory commitments.
• Coordinate with 3PL on network design, site capacity, and retailer requirements at each warehouse.
• Evaluate make-vs-buy and direct-vs-distributor decisions with a clear business case; present to exec team.
• Lead onboarding of new retailers and major product launches as the accountable owner.
• Define freight strategy (broker/carrier mix, prepaid/collect, rates, service).
• Establish operating rhythm: weekly team reviews, monthly business reviews, annual compliance calendar.

Skills

Supply Chain

Retail Fulfillment

Leadership

Financial Analysis

EDI/ERP

NetSuite

Executive Communication

Education

Bachelor's degree

Tools

NetSuite

EDI

Spreadsheets

BI tools

Job description

Skylight in Oregon is hiring a Senior Manager, Retail Operations to lead two Retail Operations Managers and own the long-range plan for retailer shipping. You will guide day-to-day accounts, plus drive strategy and major projects as the single accountable owner.

The role requires 8+ years in retail fulfillment or supply chain and 3+ years leading teams for national retailers, with strong financial acumen and ERP/EDI experience. Equity and growth opportunities included.